Field Service Engineer - Coffee

Midas; Greater London; Presencial; GBP 33.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

London weighting £1,500

Company van for private use

Employer pension 10%

Private medical insurance

25 days annual leave

Full uniform and PPE

Laptop and company phone

Sick pay

Extensive product training

Descripción de la vacante

Midas is seeking a Field Service Engineer to install, maintain and repair our commercial coffee machines across customer sites such as hotels, restaurants, cafés, offices and retail locations in the London area.

You will provide technical support, troubleshooting and on-site training to keep machines running at peak performance. A strong electromechanical background and customer-facing skills are essential, with full training provided.

Formación

• Strong technical background in electromechanical servicing.
• Experience with vending machines and commercial catering equipment is a plus.
• Excellent customer-facing skills and ability to train customers.

Responsabilidades

• Install, maintain and repair commercial coffee machines across customer sites.
• Provide technical support and troubleshooting on-site.
• Offer customer training to ensure peak machine performance.

Conocimientos

Electromechanical servicing

Customer service

Troubleshooting

Field service

Descripción del empleo

Field Service Engineer – Coffee Machine Manufacturer

Location: Sutton, Worcester Park, Wimbledon, Epsom, Mitcham, Chessington, Kingston upon Thames

Package:

• Salary: £33,000 - £38,000 basic (DOE)
• London Weighting Allowance: £1,500 for candidates living in London
• Bonus: Potential annual bonus of 5% of basic salary
• Company Van: Available for private use
• Expenses: Company credit card and fuel card provided
• Pension: Employer contribution of 10% (no obligation for employee contribution)

Additional Benefits:

• Death in Service (4x annual salary)
• Paid travel time (£20 per hour)
• 25 days annual leave
• Private medical insurance
• Full uniform and PPE provided
• Laptop and company phone
• Sick pay
• Full extensive product training

Overtime:

• Weekend rota (1 in 4): £26 per hour
• Bank Holiday rate: £35 per hour + £50 per day standby payment
• Weekday overtime: £26 per hour (no limit on weekday overtime)

Job Overview

As a Field Service Engineer, you will be responsible for the installation, maintenance, and repair of our commercial coffee machines across a variety of customer sites, including hotels, restaurants, cafés, offices, and retail locations.

In this role, you will provide technical support, troubleshooting, and customer training to ensure our machines operate at peak performance.

The Person

We are looking for engineers with a strong technical background in electromechanical servicing, ideally within the coffee industry or as a field service engineer. Candidates with experience in related sectors will also be considered, including:

• Vending machines
• Commercial catering equipment
• Hot taps and plumbed water coolers
• White goods
• Warewashing equipment

This role requires strong customer service skills, as you will interact with clients daily. You should also have a solid mechanical and electrical aptitude to diagnose and resolve technical issues effectively.

If you are a self-motivated engineer looking to join a leading company in the industry, we'd love to hear from you!