Field Service Engineer

Midas; Greater London; Presencial; GBP 33.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Death in Service

Private medical insurance

25 days annual leave

Pension with employer contributions

Company van for private use

Uniform and PPE provided

Laptop and company phone

Sick pay

Descripción de la vacante

Midas is seeking a Field Service Engineer to install, service and repair our commercial coffee machines across hotels, cafés, offices and other sites. You will diagnose faults, perform preventative maintenance, and train customers to operate and care for equipment.

You’ll enjoy a company van, extensive product training, and a benefits package including pension, private medical insurance, and 25 days’ annual leave. Weekend and bank holiday overtime rates apply.

Formación

• Experience working with vending or commercial catering equipment is desirable.
• Strong mechanical and electrical aptitude with problem-solving ability.

Responsabilidades

• Install, service, and repair commercial coffee machines at customer sites.
• Provide technical support, troubleshoot issues, and perform preventative maintenance.
• Train customers on operation and routine care of equipment.

Conocimientos

Vending machines

Catering equipment

Water systems

White goods

Warewashing equipment

Descripción del empleo

Field Service Engineer – Coffee Machine Manufacturer

Location: HP, UB, SL Postcodes

Package

• Salary: £33,000 - £38,000 basic (DOE)
• Bonus: Potential annual bonus of 5% of basic salary
• Company Van: Available for private use
• Expenses: Company credit card and fuel card provided
• Pension: Employer contribution of 10% (no obligation for employee contribution)

Additional Benefits

• Death in Service (4x annual salary)
• Paid travel time (£20 per hour)
• 25 days annual leave
• Private medical insurance
• Full uniform and PPE provided
• Laptop and company phone
• Sick pay
• Full extensive product training

Overtime

• Weekend rota (1 in 4): £26 per hour
• Bank Holiday rate: £35 per hour + £50 per day standby payment
• Weekday overtime: £26 per hour (no limit on weekday overtime)

Job Overview

As a Field Service Engineer, you will be responsible for the installation, maintenance, and repair of our commercial coffee machines across a variety of customer sites, including hotels, restaurants, cafés, offices, and retail locations. In this role, you will provide technical support, troubleshooting, and customer training to ensure our machines operate at peak performance.

The Person

• Vending machines
• Commercial catering equipment
• Hot taps and plumbed water coolers
• White goods
• Warewashing equipment

This role requires strong customer service skills, as you will interact with clients daily. You should also have a solid mechanical and electrical aptitude to diagnose and resolve technical issues effectively.

If you are a self-motivated engineer looking to join a leading company in the industry, we'd love to hear from you!