Field Service Engineer (Chester)

The One Group; Peterborough; On-site; GBP 28,000 - 30,000; Full time

Job summary

A reputable IT services provider is looking for a Field Services Engineer to join their team. You will be responsible for repairing and supporting IT equipment across Chester and North Wales. The ideal candidate will have hands-on experience with laptops and PCs, possess a full UK driving licence, and be ready to engage with customers in a friendly manner. This is a full-time position with a competitive salary and benefits including a company vehicle and training opportunities.

Benefits

£3,500 annual bonus

Company vehicle and fuel card

Paid overtime

Qualifications

• Hands-on experience with laptop and PC repair in various settings.
• Full UK driving licence is essential.
• Willingness to learn about EPOS and other device types.

Responsibilities

• Visiting customer sites to support and repair IT kit.
• Swapping out hardware such as hard drives and power supplies.
• Delivering clear and helpful support to end-users.

Skills

Laptop and PC repair

Confidence in replacing components

Customer service skills

Job description

Field Services Engineer - Chester, North Wales & Surrounding Areas
Chester-based (covering North Wales, East Wirral, and surrounding towns)
Full-time - 37.5 hours/week | £28,000-£30,000 + £3,500+ bonus | Company vehicle + fuel card | Training provided

If you're good with PCs and laptops, like being out on the road, and enjoy solving practical tech problems - this could be the ideal role for you.

We're working with a respected IT services provider looking to bring on a Field Services Engineer to support clients across Chester, North Wales, East Wirral (e.g. Birkenhead), and surrounding areas.

This is a hands-on, customer-facing role where hardware knowledge is key - especially laptops and desktops. You don't need to be an EPOS expert (training is provided), but you should be confident with things like swapping out hard drives, replacing power supplies, and general device repairs.

What You'll Be Doing

• Visiting customer sites to support and repair IT kit - laptops, desktops, printers, and peripherals
• Swapping out hardware such as hard drives, power supplies, and screens
• Supporting and installing EPOS devices (training provided if needed)
• Delivering clear, helpful support to end-users
• Keeping basic job notes and following standard processes
• Taking part in a 1-in-6 on-call rota (with extra pay)

What We're Looking For

• Hands-on experience with laptop and PC repair (retail, IT support, repair shops, etc.)
• Confidence in replacing components like hard drives, RAM, or power supplies
• Willing to learn EPOS and other device types
• A friendly, helpful approach with customers
• A full UK driving licence (essential)
• Willingness to go through security clearance (supported)

What You'll Get

• £28,000 to £30,000 base salary, depending on experience
• Minimum £3,500 annual bonus (with potential to earn more)
• Paid overtime - time and a half, or double time for Sundays and bank holidays
• Company car, tools, and fuel card provided
• Structured training and IT certifications (e.g. Dell, HP, Lenovo)
• Friendly, supportive team and management - no micromanaging
• Good work/life balance and room to grow in the business

Where You'll Be Working
You'll cover a regional patch focused on Chester, North Wales, and nearby areas including East Wirral (Birkenhead, Ellesmere Port), and parts of North West coastal towns. Ideal for someone based in or near Chester.

Interested?
If you've got solid hands-on experience with laptops and desktops, like solving tech problems face-to-face, and want to work with a team that keeps things simple and supportive than apply today or get in touch for a chat.