Field Service Engineer - Central London SE

TN United Kingdom; London; On-site; GBP 29,000 - 37,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their team as Field Service Engineers in Central London. This role offers a competitive salary, training, and a supportive work environment with a focus on customer service. Enjoy a unique 4-day work week that balances work and life, while tackling new challenges daily. With additional benefits like a company van, generous leave, and health coverage, this position is perfect for those eager to make a difference and grow within a dynamic company.

Benefits

25 Days Annual Leave

Company Van

Pension Scheme Contributions

Wellbeing Benefits

Life Insurance

Healthcare Plans

Support for Diverse Family Needs

Qualifications

• No prior experience required; training and mentorship provided.
• Comfortable working at heights and in various weather conditions.

Responsibilities

• Installations and fault fixing while delivering excellent customer service.
• Document processes and collaborate with the technical team.

Skills

Customer Service

Problem Solving

Organizational Skills

Education

UK Manual Driving Licence

Tools

Unmind App

BUPA Medical Coverage

Job description

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Field Service Engineer - Central London SE, London

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Client:

Virgin Media O2

Location:

London, United Kingdom

Job Category:

-

EU work permit required:

Yes

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Job Reference:

978e3721cc89

Job Views:

13

Posted:

29.04.2025

Expiry Date:

13.06.2025

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Job Description:

Salary: £29,000 - £36,200 per year

Location requirement: You must live in one of the following postcodes: SE1 SE2 SE3 SE4 SE5 SE6 SE7 SE8 SE9 SE10 SE11 SE12 SE13 SE14 SE15 SE16 SE17 SE18 SE19 SE21 SE22 SE23 SE24 SE27 SE28 SW2 SW8 SW9 SW11 SW12 SW15 SW16 SW17 SW18.

Join our team of Field Service Engineers (internally known as Field Technicians) and earn a competitive salary of £29,000 plus £2,500 London Weighting Allowance, plus overtime (average £4,700) and performance-based commission of £2,500.

We’re seeking motivated, customer-focused individuals. No prior experience required; we will train you and provide a mentor to support your success! After training, enjoy a better work-life balance with our 4-day work week (37.5 hours, Monday – Saturday) with a mix of 7.5 and 10-hour shifts.

Every day presents new challenges and learning opportunities.

• Be the expert in installations, fault fixing, and delivering excellent customer service
• Diagnose errors and technical issues, determining suitable solutions
• Document processes and adhere to company procedures and protocols
• Collaborate with the technical team and share information organization-wide

Who we are

Salary: £29,000 - £36,200 per year

Location requirement: Postcodes as specified above.

Join Virgin Media O2, the UK’s fastest broadband network, the nation’s best-loved mobile brand, and one of the UK's largest companies. We are a diverse, high-performing team committed to offering the UK more choice and better value through our innovative, customer-centric values and ambitions.

Virgin Media O2 is an equal opportunities employer, dedicated to removing bias and barriers, fostering equity and inclusion, and supporting your authentic self throughout your application journey.

Must haves

• A UK Manual driving licence with no more than 8 points

Additional qualities we're looking for

• Comfort working at heights and outdoors in all weather conditions
• Enjoy problem-solving and finding suitable customer solutions
• Ability to build strong customer relationships
• Organized, customer-focused, motivated to assist others

What’s in it for you

We offer a wide range of benefits focused on your well-being and work-life balance:

• Competitive salary of £29,000, plus £2,500 OTE, and a company van
• 25 days annual leave, including your birthday
• Up to 10% matching contributions in our pension scheme
• Option to buy or sell up to 5 days of leave
• Wellbeing benefits including Unmind App, BUPA medical coverage (upgradeable), and critical illness insurance
• Life insurance and healthcare plans
• Support for diverse family needs, including neonatal, maternity, paternity, and carers leave