Field Service Engineer - Central London M25 Corridor (Field)

BD; London; On-site; GBP 29,000; Full time

Job summary

Join BD as a Field Service Engineer covering Central London and the M25 corridor. In this role, you will provide high-quality technical support for advanced medical technologies, ensuring they operate reliably while complying with critical regulations. Candidates should possess a background in electronic engineering and a commitment to customer service.

Qualifications

• Demonstrable work experience in technical field service.
• Strong IT background with knowledge of Windows operating systems and networking.
• CompTIA Network+ certification desirable.

Responsibilities

• Deliver onsite technical support and training to biomedical engineering teams.
• Perform corrective and preventative maintenance on medical technologies.
• Maintain accurate documentation and ensure compliance with regulations.

Skills

Customer service

Technical expertise

Problem-solving

Education

ONC/HNC in electronic engineering or equivalent

Job description

Field Service Engineer - Central London M25 Corridor (Field)

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Field Service Engineer - Central London M25 Corridor (Field)

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Job Description Summary

BD Medication Management Solutions is looking for a skilled and committed Field Service Engineer to join its Global Customer Services team. The engineer will play a key role in delivering high-quality onsite technical support and training to biomedical engineering teams within healthcare facilities. The position involves maintaining and servicing cutting-edge medical technologies, including Infusion Devices, Automated Dispensing Cabinets, and Pharmacy Robotics, with responsibilities ranging from corrective repairs to preventative maintenance, all while ensuring compliance with Medical Device Regulations.

Job Description Summary

BD Medication Management Solutions is looking for a skilled and committed Field Service Engineer to join its Global Customer Services team. The engineer will play a key role in delivering high-quality onsite technical support and training to biomedical engineering teams within healthcare facilities. The position involves maintaining and servicing cutting-edge medical technologies, including Infusion Devices, Automated Dispensing Cabinets, and Pharmacy Robotics, with responsibilities ranging from corrective repairs to preventative maintenance, all while ensuring compliance with Medical Device Regulations.

The successful candidate will join a team supporting BD Alaris and BD Pyxis infusion and medication dispensing systems throughout the UK and Ireland. Although the primary focus will be on serving healthcare sites across London (Central - M25 Corridor), the role requires flexibility for nationwide travel and overnight stays. The position demands both technical expertise and a customer-focused approach to ensure the reliable performance of critical medical systems.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

Our vision for Medication Management Solutions at BD

With our technical capabilities, the Medication Management Solutions (MMS) team are able to manage multiple systems and our operational capabilities enable us to have medications available when and where needed, reducing inefficiency and waste for nursing and pharmacy teams.

About The Role

BD Medication Management Solutions is seeking a dedicated and technically skilled Field Service Engineer to join our Global Customer Services team. In this pivotal role, you will be responsible for delivering high-quality onsite technical support and training to biomedical engineering teams across healthcare facilities.

Your primary focus will be on the maintenance and servicing of our advanced medical technologies, including Infusion Devices, Automated Dispensing Cabinets and Pharmacy Robotics. This includes performing both corrective and preventative maintenance to ensure optimal performance, reliability and compliance with Medical Device Regulations.

This is a field-based role covering central London and ideally located within the M25 including occasional national travel

Main Responsibilities Will Include

• Perform on-site or remote technical support & training, including installation, corrective and planned maintenance adhering to customer service level agreements.
• Provide exemplary customer service, escalate technical and customer satisfaction concerns and retain ownership of resolution
• Build strong relationships that support and drive commercial growth, operational efficiencies, while maintaining high levels of customer satisfaction.
• Maintain accurate documentation, reporting and data entry our customer service management systems, compliant with KPI’s and Medical Device Regulation
• Manage day to day personal planning making efficient use of your time, ensuring you have relevant tools that are within calibration. Build and maintain an efficient car stock inventory.
• Strictly respect and compliance with Departmental Processes, BD Quality Systems and Health and Safety regulations as required by BD organisation, customers and Distributor Agreements
  
  

About You

• ONC/HNC in an electronic engineering discipline or demonstrable work experience within a technical field service industry
• Strong I.T. background and experience, knowledge of Windows operating systems, networking technologies, troubleshooting and configuration. (CompTIA Network+ certification desirable)
• Are customer focussed and have a proven track record of providing high quality service and repair in a high volume and pressure environment.
• Have strong interpersonal and professional skills with the ability to articulate, promote and sell service products and value propositions
• Hold a clean driving license
  
  

Click on apply if this sounds like you!

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit: https://bd.com/careers

Required Skills

Optional Skills

Primary Work Location

GBR Winnersh - Eskdale Road

Additional Locations

Work Shift

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Biotechnology Research, Medical Equipment Manufacturing, and Research Services

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