Field Service Engineer – CAT Equipment Diagnostics

Finning International Inc.; Gateshead; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

25 days holiday

Annual Bonus

Annual Tool Allowance

Healthcare benefits

Company share scheme

Pension up to 7% (matched)

Refer a friend bonus

Employee reward platform

Life insurance

Laptop and phone and van

Job summary

Finning (UK) Ltd is seeking a Field Service Engineer to join the permanent team in Bolden/Gateshead. You will respond to customer field service requests, diagnose mechanical and electrical issues, and prepare quotes in a cost- and time-efficient manner.

Working within Finning’s field service department, you will service Caterpillar products and use dealer software to ensure high-quality repairs, while maintaining safety and customer service standards.

Qualifications

• Apprentice trained or formally trained engineer with hands-on field experience.
• Knowledge of field-based diagnosis tools and equipment is essential.
• Experience with heavy earth moving equipment is preferred.

Responsibilities

• Provide ETA at customer site based on work instructions and machine details.
• Register arrival with site management and adhere to customer procedures.
• Diagnose likely causes of equipment problems with customer input and tools.
• Provide detailed information to prepare a customer quote.
• Identify parts, requisition items, and plan service re-visits as needed.
• Perform repair and service work per plan and reinstall components.

Skills

Autonomous work

Communication skills

Planning & organizing

Problem solving

Self-starter

On-site diagnosis

LDV driving licence

Heavy machinery knowledge

Education

Apprentice trained / Formally trained Engineer (NVQ Level 3 preferred)

Job description

Finning (UK) Ltd is seeking a Field Service Engineer to join the permanent team in Bolden/Gateshead. You will respond to customer field service requests, diagnose mechanical and electrical issues, and prepare quotes in a cost- and time-efficient manner.

Working within Finning’s field service department, you will service Caterpillar products and use dealer software to ensure high-quality repairs, while maintaining safety and customer service standards.