Field Service Engineer - Cardiff

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Client:

Virgin Media

Location:

Cardiff, United Kingdom

Job Category:

-

EU work permit required:

Yes

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Job Reference:

Job Views:

3

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Salary:£29,000 - £36,200 per year

Postcodes: NP4, NP10, NP11, NP18, NP19, NP20, NP44, CF3, CF5, CF10, CF11, CF14, CF15, CF23, CF24, CF34, CF35, CF62, CF63, CF64, CF72, CF83

Join our team of Field Service Engineers (internally known as Field Technicians) and earn a competitive salary of £29,000, plus overtime (average £4,700) and performance-based commission of £2,500.

We’re looking for motivated and customer-focused individuals. No prior experience is required; we will train you and assign a mentor, ensuring you have everything needed to succeed! After training, enjoy a better work-life balance with our 4-day workweek (37.5 hours, Monday–Saturday) with a mix of 7.5 and 10-hour shifts.

No two days are the same, so you'll always be learning and facing new challenges.

1. Be the expert in installations, fault fixing, and delivering excellent customer service
2. Diagnose errors and technical problems and determine solutions
3. Document processes and follow company procedures
4. Collaborate with the technical team and share information across the organization

Who we are

The UK’s fastest broadband network, the nation’s best-loved mobile brand, and one of the UK's biggest companies. We have diverse, high-performing teams filled with talent. Together, we offer the UK more choice and better value, driven by our customer-centric values and ambitions. We are Virgin Media O2, and we look forward to seeing what you can do.

Virgin Media O2 is an equal opportunities employer. We aim to remove bias and barriers, building equity and inclusion into everything we do. We encourage you to be your authentic self throughout your application journey.

Must-haves

• A UK manual driving license

Additional qualities we seek

• Comfort working at heights and outdoors in all weather conditions
• Enjoy problem-solving and finding solutions for customers
• Ability to build strong customer relationships
• Organized, customer-focused, motivated to help others

What’s in it for you

We offer benefits that support your well-being and work-life balance, including:

• A salary of £29,000, with £2,500+ on target earnings, plus a company van
• 25 days of annual leave, including your birthday
• A pension scheme with up to 10% matching contributions
• Option to buy or sell up to 5 days of leave
• Wellbeing benefits, including BUPA medical coverage (upgradable), and critical illness insurance
• Life insurance and healthcare plans
• Support for various family situations (neonatal leave, maternity & paternity policies, carers leave)

Learn more about our benefits here.

Next steps

After applying, you'll receive a link for an online video assessment. Successful completion will lead to a call from our recruiter to discuss the role and answer questions. Then, you'll be booked for an online interview with a manager. Please inform us of any adjustments needed during your application process. Thank you for your interest in joining Virgin Media O2.