Field Service Engineer (Cambridgeshire Area)

Loma Systems; Peterborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in Automation Machinery Manufacturing is seeking a Field Service Engineer for the Cambridgeshire area. This role involves providing technical expertise, performing repairs, and ensuring customer satisfaction through effective communication and service. Ideal candidates will have a background in electrical engineering and be flexible with travel and overtime. Join a dynamic team and contribute to innovative solutions in the field.

Qualifications

• Good technical electrical/electronics skills.
• Experience in a field service role preferred.

Responsibilities

• Carry out repairs, on-site commissioning, service, and calibration.
• Provide technical support via phone and email.

Skills

Technical Skills

Communication

Problem Solving

Education

BTEC/ONC/HNC in Electromechanical/Electrical Engineering

Job description

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Job Description

As a Field Service Engineer within the National Service Team, you will be responsible for providing high-quality field-based technical expertise at customers' sites across the country. Your duties include installation, calibration, fault finding, training, and fixing customer equipment.

Responsibilities

• Carry out repairs, on-site commissioning, service, and calibration of customer's inline inspection equipment according to processes and procedures, including providing on-site customer training where required.
• Perform upgrades and refurbishments on customer sites.
• Handle on-site customer queries in a fair and courteous manner.
• Adapt to various environments and comply with local health and safety regulations.
• Complete all necessary paperwork accurately and promptly in accordance with company procedures.
• Work overtime as required and participate in an on-call standby rota system.
• Continuously improve product knowledge through learning diverse products.
• Provide technical support via phone and email as needed.

Requirements

• Good technical electrical/electronics skills.
• Minimum BTEC/ONC/HNC or similar qualification in electromechanical/electrical engineering.
• Experience in a field service role, including commissioning, repairs, and servicing, is preferred.
• PLC programming knowledge and familiarity with PC hardware are advantageous.
• Good PC literacy and organizational skills.
• Methodical problem-solving approach.
• Full current driving license.
• Excellent communication and customer service skills.
• Flexibility to work overtime and stay overnight occasionally.
• Embodies Loma’s behaviours and ITW Values, including being hands-on, a team player, positive, committed, and proactive.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Automation Machinery Manufacturing