Field Service Engineer (Cambridgeshire Area)

Loma Systems; Farnborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in Automation Machinery Manufacturing is seeking a Field Service Engineer to join their National Service Team. The role involves providing high-quality technical expertise at customer sites, including installation, calibration, and repairs of inspection equipment. Ideal candidates will possess strong technical skills and a commitment to customer service.

Qualifications

• Experience in a field service role, familiar with commissioning, repairs, and servicing.
• Flexibility to work overtime and stay overnight occasionally.

Responsibilities

• Perform repairs, on-site commissioning, servicing, and calibration of customer's equipment.
• Handle customer queries professionally and courteously on-site.
• Provide technical support via phone and email.

Skills

Technical electrical/electronics skills

Problem-solving

Communication

Customer service

PC literacy

Education

BTEC/ONC/HNC in electromechanical/electrical engineering

Tools

PLC programming

PC hardware

Job description

Job Title

Field Service Engineer (Cambridgeshire Area) at Loma Systems

Job Description

As a Field Service Engineer within the National Service Team, you will provide high-quality field-based technical expertise at customer sites across the country. Your responsibilities include installation, calibration, fault finding, training, and repairing customer equipment.

Responsibilities

• Perform repairs, on-site commissioning, servicing, and calibration of customer's inline inspection equipment according to company procedures, including on-site customer training when required.
• Execute upgrades and refurbishments at customer sites.
• Handle customer queries professionally and courteously on-site.
• Adapt to various environments and adhere to local health and safety regulations.
• Complete all necessary paperwork accurately and promptly as per company procedures.
• Work overtime and participate in on-call standby rota as required.
• Continuously improve product knowledge through learning diverse products.
• Provide technical support via phone and email as needed.

Requirements

Essential:

• Good technical electrical/electronics skills.
• Minimum BTEC/ONC/HNC or similar qualification in electromechanical/electrical engineering.
• Experience in a field service role, familiar with commissioning, repairs, and servicing.
• PLC programming knowledge and familiarity with PC hardware are advantages.
• Good PC literacy and organizational skills.
• Methodical problem-solving approach.
• Full current driving license.
• Excellent communication and customer service skills.
• Flexibility to work overtime and stay overnight occasionally.
• Alignment with Loma’s core behaviors and ITW Values.

Additional Information

Seniority level: Entry level

Employment type: Full-time

Job function: Information Technology

Industry: Automation Machinery Manufacturing