Field Service Engineer (Cambridge)

InPost UK; Hartford; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading logistics company is seeking a Field Services Engineer based in the Cambridge area. The successful candidate will be responsible for diagnosing and repairing parcel locker machines, providing technical support, and assisting with installations. This role requires strong analytical skills and technical experience, along with excellent communication abilities. The company offers a hybrid working model and various employee benefits, including commuting assistance and volunteering days.

Benefits

Rail Loan for commuting

Volunteering Days

Hybrid Working

Qualifications

• Experience in a field service technical engineering role.
• Proficient in the use of hand and diagnostic tools.
• Strong analytical and troubleshooting skills.

Responsibilities

• Diagnosing and repairing faults of parcel locker machines.
• Maintenance and upgrades of existing parcel locker machines.
• Providing technical support and training to subcontractors.

Skills

Field service technical engineering

Electrical/mechanical equipment

Diagnosing and repairing equipment

Software configuration

Analytical and troubleshooting skills

Communication skills

Time management

Tools

Hand tools

Diagnostic tools (multi-meter)

Job description

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we're looking for Field Services Engineer based in Cambridge to join our Network Health team! Our mission? To switch up the status quo and become the UK's leading out-of-home business.

With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we're bringing freedom to anyone with a parcel. At InPost UK, we're building an unparalleled group of talent that's committed to help us power our mission to reshape the way parcels move, and redefine eCommerce logistics.

About the Role

A hands-on field-based role to repair our parcel lockers on client's sites, tasks include Break-fix, Maintenance, software configuration, quality control, and providing technical support and training to employees and subcontractors. Actively involved in developing new solutions and maintaining technical documentation.

Responsibilities

• Diagnosing and repairing faults and malfunctions of parcel locker machines (APMs) on site, ensuring minimal downtime and optimal performance.
• Maintenance and modernisation of parcel locker machines, including implementing hardware and software upgrades to enhance reliability and efficiency.
• Diagnostics, reconfiguration, and installation of computer software or firmware for computer, electronic, and electromechanical equipment, ensuring compatibility and security compliance.
• Processing and reporting on assigned repairs using communication channels utilised within the organisation
• Managing tools and components for parcel locker machines.
• Handling systems for managing personnel-related matters.
• Quality control of work performed by internal employees and subcontractors ensuring adherence to technical standards, contractual agreements, and company guidelines
• Providing technical and substantive support to employees and subcontractors (including international ones) via communication and IT channels used within the company.
• Participating in the development of solutions for new types of parcel locker machines.
• Preparing and updating technical manuals and documentation.

Requirements

• Similar experience in a Field service technical engineering role on electrical/mechanical equipment and be proficient in the use of hand tools and diagnostic tools (multi-meter).
• Proficiency in diagnosing and repairing equipment, with experience in software configuration and firmware updates.
• Strong analytical and troubleshooting skills for resolving complex technical issues.
• Excellent verbal and written communication skills, with the ability to provide technical training
• Ability to manage tasks efficiently, ensuring quality and meeting deadlines across multiple markets.
• High accuracy in quality control and documentation updates.
• Experience working with diverse teams, including international subcontractors and internal staff.
• Flexibility to travel for service and training activities both in the UK and occasionally internationally.
• Familiarity with parcel locker or similar systems, electromechanical devices, and organisational IT tools.
• Effective time management and the ability to handle tools and components responsibly.

This role will require occasional training and visits to our office base in Hemel Hempstead and will need to be located near or within the Cambridge area to be considered to focus on covering this patch area.

Benefits

Rail Loan Commute with ease! Purchase an annual season ticket, expense it through our InPost expenses procedure, and enjoy a more affordable interest free repayment over the year. Volunteering Days Take a paid day to make a difference in your community Hybrid Working (Role suitability dependent) We innovate, collaborate and optimise by coming together 3 days per week in the office

The InPost process: We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we'd like to take you to the first stage. This normally involves a 20 minute chat with our Talent Team. If we both feel the connection, you'll then go through another one or two stages, depending on the level of the role.