Field Service Engineer - Bristol / Swindon / Cheltenham area

ZipRecruiter; Swindon; On-site; GBP 38,000 - 40,000; Full time

Job summary

A leading company in high-end surveillance and access control systems is seeking a Field Service Engineer for the Cheltenham / Swindon / Bristol area. The role involves maintaining complex security systems across sensitive environments, requiring strong skills in CCTV and access control technology. Join a dedicated team with excellent benefits including 25 days holiday and performance bonuses.

Benefits

25 days holiday + bank holidays

Extra birthday day off

Fuel card + personal use allowed (with restrictions)

Company laptop, mobile, tools & PPE

Qualifications

• Experience maintaining/repairing CCTV and access control systems.
• Must pass SC & NPPV2 vetting.
• Flexible and reliable with ability to travel off-patch.

Responsibilities

• Maintain/repair CCTV, Access Control & PID systems.
• Support control room systems & multi-site platforms.
• Deliver planned preventative maintenance.

Skills

CCTV

Access Control

On-site diagnostics

Strong communication

Documentation skills

Tools

C-Cure

Gallagher

Synergy

Job description

Job Description

Job Title: Field Service Engineer

Location: Cheltenham / Swindon / Bristol area

Salary: £38,000 - £40,000 (DOE)

Reporting to: Service Contracts Manager

Travel: Regional with occasional overnight stays

Company Overview: A specialist integrator of high-end surveillance and access control systems for secure environments including MoD, prisons, and power stations. With decades of expertise and long-serving engineers, the company provides full lifecycle support on advanced security platforms.

Role Overview: You'll maintain and support complex CCTV, Access Control, and PID systems across sensitive, multi-site environments. Working remotely, you'll join a close-knit engineering team and cover both planned and reactive tasks.

Key Responsibilities:

1. Maintain/repair CCTV, Access Control & PID systems
2. Support control room systems & multi-site platforms
3. Deliver planned preventative maintenance
4. Document all work and close helpdesk tickets promptly
5. Represent the company professionally onsite
6. Maintain and report on company vehicle condition

Technical Requirements:

Essential Experience:

• Enterprise-level CCTV & access control
• C-Cure, Gallagher, and Synergy systems
• DVR/NVR, IP networks, RAID
• On-site diagnostics and repair

Desirable:

• PID, Galaxy, Cortech, CEM, Milestone, Digifort, Video Matrix

Candidate Profile:

• Must pass SC & NPPV2 vetting
• Strong communication & documentation skills
• Flexible and reliable; able to travel off-patch
• Comfortable with solo site visits

Benefits:

• 25 days holiday + bank holidays
• Extra birthday day off
• Door-to-door pay (time & a half after 5 driving hours/day)
• No formal call-out rota
• £1,000 bonus (subject to company profit)
• £200 joining float for expenses
• Fuel card + personal use allowed (with restrictions)
• Hotel provided for 10+ hr travel days
• 11-hour rest after late returns
• Company laptop, mobile, tools & PPE
• Weekly virtual team meetings
• Annual workshops & team events
• IPAF training (if needed)

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