Field Service Engineer - Bristol

TN United Kingdom; Bath; On-site; GBP 29,000 - 37,000; Full time

Job summary

An established industry player is seeking motivated Field Service Engineers to join their team. This role offers a competitive salary and a supportive training program to ensure success. Enjoy a flexible 4-day work week while tackling diverse challenges daily. You'll be responsible for installations, troubleshooting, and providing exceptional customer service. With a focus on work-life balance and a range of benefits, this position is perfect for those looking to grow in a dynamic environment. If you're ready to make an impact, this opportunity is for you!

Benefits

Company Van

25 Days Annual Leave

Pension Scheme

Wellbeing Benefits

Life Insurance

Healthcare Plans

Qualifications

• No prior experience required; training provided.
• Comfortable working at heights and outdoors.

Responsibilities

• Expert in installations, fixing faults, and customer service.
• Diagnose errors and determine appropriate solutions.

Skills

Problem Solving

Customer Service

Relationship Building

Education

UK Manual Driving Licence

Job description

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For this position, you must live in one of the following postcodes: BS1, BS2, BS3, BS4, BS5, BS6, BS7, BS8, BS9, BS10, BS11, BS13, BS14, BS15, BS16, BS30, BS31, BS32, BS34, BS35, BS36, BS37, BS39, BS41, BA1, BA2, BA3, BA11, BA12, BA 13, BA14, BA15

Join our team of Field Service Engineers (internally known as Field Technicians) and earn a competitive salary of £29,000, plus overtime (on average £4,700) and performance-based commission of £2,500.

We’re looking for motivated and customer-focused individuals. No prior experience is required; we will train you in all aspects of the job and provide you with a mentor, so you’ll have everything you need to succeed! After completing our comprehensive training program, you will enjoy a better work-life balance with our 4-day work week, consisting of 37.5 hours (Monday – Saturday) with a mix of 7.5 and 10-hour shifts.

No two days are the same, so you will always be learning and facing new challenges.

1. Be the expert in installations, fixing faults, and delivering excellent customer service
2. Diagnose errors and technical problems and determine appropriate solutions
3. Document processes and follow company standard procedures and protocols
4. Collaborate with the technical team and share information across the organization

Salary: £29,000 - £36,200 per year

For this position, you must live in one of the specified postcodes listed above.

Join our team of Field Service Engineers (internally known as Field Technicians) and earn a competitive salary of £29,000, plus overtime (on average £4,700) and performance-based commission of £2,500.

We’re looking for motivated and customer-focused individuals. No prior experience is required; we will train you in all aspects of the job and provide you with a mentor, so you’ll have everything you need to succeed! After completing our comprehensive training program, you will enjoy a better work-life balance with our 4-day work week, consisting of 37.5 hours (Monday – Saturday) with a mix of 7.5 and 10-hour shifts.

No two days are the same, so you will always be learning and facing new challenges.

• Be the expert in installations, fixing faults, and delivering excellent customer service
• Diagnose errors and technical problems and determine appropriate solutions
• Document processes and follow company standard procedures and protocols
• Collaborate with the technical team and share information across the organization

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And one of the UK's biggest companies too. Diverse, high-performing teams packed with talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. We are Virgin Media O2, and we can’t wait to see what you can do.

Virgin Media O2 is an equal opportunities employer. We’re committed to removing bias and barriers for our people and candidates. We build equity and inclusion into everything we do, from policies to relationships. We support and encourage you to be your authentic self throughout your application journey with us.

The must-haves:

• A UK Manual driving licence with no more than 8 points

Other qualities we’re looking for:

• Comfort working at heights and outdoors in all weather conditions
• Enjoy problem solving and finding suitable solutions for customers
• Ability to build great relationships with customers
• An organized, customer-focused, motivated individual

What’s in it for you:

We offer a wide range of benefits focused on supporting you and helping you prioritize what matters.

• A salary of £29,000, with £2,500+ OTE, and a company van
• 25 days of annual leave, including your birthday
• A pension scheme with up to 10% matching contributions
• Option to buy and sell up to 5 days of leave
• Wellbeing benefits including the Unmind App, BUPA medical coverage (upgradeable), and critical illness insurance
• Life insurance and healthcare plans
• Support for family situations, including neonatal leave, maternity & paternity policies, and carers leave