Field Service Engineer

Axiom Software Solutions Limited; Wrexham; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Field Services Engineer to provide exceptional IT support and troubleshooting. In this role, you will leverage your expertise in hardware and software to assist users effectively, ensuring seamless operations across various environments. Your passion for technology and commitment to customer satisfaction will be key as you tackle challenges in a dynamic setting. Join a forward-thinking team that values innovation and excellence, and make a significant impact on the user experience while developing your professional skills in a supportive environment.

Qualifications

• 3-4 years of IT infrastructure field support experience.
• Hands-on hardware troubleshooting for various devices.
• Skilled in supporting multiple operating systems.

Responsibilities

• Provide end-user support and troubleshoot IT infrastructure issues.
• Install and repair hardware, including laptops and printers.
• Manage service requests and ensure timely resolution of incidents.

Skills

IT Infrastructure Support

Customer Management

Communication Skills

Deadline Management

Hardware Troubleshooting

Operating System Support

Networking Knowledge

Education

Associate’s Degree in Electronics

CompTIA A+ Certification

Tools

ServiceNow

Remedy

Job description

Job Title: FIELD SERVICES ENGINEER

Job Type: B2B Contract – Inside IR35

Duration: 12 Months Contract

Location: Wrexham, UK

Work Mode: Onsite

FIELD SERVICES ENGINEER JD – L1

Sensitivity: Internal & Restricted

Responsibilities:

1. End User Support Experience:
   1. Three to four (3-4) years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues.
   2. Good customer management skills.
   3. Strong oral and written communication abilities.
   4. Able to interact and work with customers at different levels.
   5. Self-driven and result-oriented.
   6. Passionate about the work.
   7. Ability to work with deadlines and complete tasks on time.
2. Hardware Troubleshooting and Repair:
   1. Hands-on experience in installing & troubleshooting hardware issues for laptops, desktops, printers, and accessories.
   2. Basic knowledge of enterprise LAN, WAN, server setups, and concepts.
   3. Ability to lift/move computer equipment weighing up to 50 lbs.
   4. Conference room A/V equipment assistance & troubleshooting.
   5. Basic VOIP phone configuration & troubleshooting.
   6. Smart hand support for peripheral and networking hardware.
3. Operating System & Software:
   1. Skilled in desk-side support for installing & troubleshooting Operating Systems (Win 7/ Win10 / MAC / Linux).
   2. Experience with anti-spyware and anti-virus software.
   3. Basic installation and troubleshooting of standard software applications.
   4. Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP working principles.
   5. Basic understanding of mail configuration and troubleshooting of Mobile Device Management systems.
   6. Contribution towards creating KB articles.
   7. Ensuring all SRQs and incidents are addressed within stipulated SLA timelines.
4. Tools & Process:
   1. Knowledge and experience in service requests and incident management processes.
   2. Preferably with an Associate’s Degree in Electronics and CompTIA A+ Certification.
   3. Knowledge and experience of ticketing tools (ServiceNow / Remedy etc.).