Field Service Engineer

SMT GB; Worcester; On-site; GBP 28,000 - 38,000; Full time

Job summary

Join a leading company as a Field Service Engineer based in Brownhills, covering Coventry and South Birmingham. You'll be responsible for servicing and repairing Volvo construction equipment, ensuring top-tier customer service while seeking revenue opportunities. Required qualifications include a formal engineering background and advanced diagnostic skills. Enjoy competitive benefits like a pension contribution, life assurance, and mental health support.

Benefits

5% Employer Pension contribution

25 days annual leave + Bank Holidays

Cycle to Work Scheme

Life Assurance 4 x annual salary

Yulife - Wellbeing App offering discounts

Financial/Physical/Mental Health Counseling

Free Will writing service

EAP with 24/7 Doctor access

Healthshield - Cashplan for all employees

Family Friendly policies

Company events

Qualifications

• Relevant experience in repair and maintenance of heavy construction plant.
• Advanced understanding of hydraulics, electrics, and EATS.
• Confident using computer systems and Microsoft Outlook.

Responsibilities

• Service and repair Volvo construction equipment and identify mechanical problems.
• Ensure software updates and complete real-time electronic reports.
• Promote aftermarket solutions to customers and seek additional revenue opportunities.

Skills

Diagnostic skills

Problem solving

Communication

Attention to detail

Education

Formal engineering qualification in Plant Maintenance or related discipline

NVQ 3/C&G

Job description

About the Role:

We are looking for a Field Service Engineer to be based from our Brownhills depot to cover Coventry and the South of Birmingham.

The focus of this role is to ensure we deliver a first class service to both internal & external customers. To actively seek revenue opportunities and discuss these with customers, Customer Support Representative's and your Line Manager.

What you will be doing:

• Service and repair Volvo construction equipment or miscellaneous equipment
• Identify mechanical problems, using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer
• Carrying out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions
• Work in line with quotations and time guides, highlighting to management where additional work may be required
• Ensure software updates are installed as new versions are released
• Complete tablet inputs, electronic reports and timesheets in ‘real time' providing comprehensive details of the work undertaken
• Order parts for your work as necessary and to return parts in a clean condition and at the time of job completion
• Able to work overtime as and when required and to honour reasonable call out requests
• Attend any relevant product or systems training courses
  
  

Requirements

Knowledge, Skills, And Experience

In order to set you up for success, we look for the following skills and experience:

• A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or related discipline (i.e. NVQ 3/C&G)
• Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics
• Advanced diagnostic and trouble shooting skills and comprehensive understanding of hydraulics, electrics and EATS
• Ability to communicate efficiently with colleagues, management and customers
• Work with a cost conscious mindset to ensure maximum profitability
• Ability to problem solve and high level of diagnostic skills
• Confident using computer systems and outlook
• High levels or attention to detail
• Conscientious in all aspects of the job
• Highly responsible, reliable, honest and trustworthy
• Ability to understand technical literature/systems
  
  

Desirable:

• Experience of Welding and Fabrication
  
  

Benefits

What We Offer You

In addition to a competitive salary, you will have access to the following benefits:

• 5% Employer Pension contribution
• 25 days annual leave + Bank Holidays
• Cycle to Work Scheme
• Life Assurance 4 x annual salary
• Yulife - Wellbeing App offering discounts and vouchers
• Financial/Physical/Mental Health Counselling and Coaching sessions
• Free Will writing service
• EAP, which includes 24/7 Doctor access
• Healthshield - Cashplan for all employees
• Family Friendly policies
• Company events