Field Service Engineer

TEC Partners; West Midlands Combined Authority; On-site; GBP 40,000 - 46,000; Full time

Job summary

Un fabricant mondial de premier plan d'équipements de précision recherche un Technicien de service client technique pour rejoindre sa division d'assemblage de produits. Ce poste implique des installations d'équipements chez les clients, une formation technique et des déplacements fréquents dans le Nord et le Midlands, offrant une formation robuste et des opportunités d'évolution.

Benefits

Voiture de société (e.g., Ford Kuga)

Système de pension avec 4% de contribution de l'employeur

Heures supplémentaires le week-end au taux de 1.5x

Frais d'hôtel remboursés raisonnablement

Horaires de travail flexibles

Qualifications

• Expérience prouvée en service sur le terrain ou équipements de capital souhaitée.
• Capacité à travailler de manière autonome et à gérer son propre emploi du temps.
• Permis de conduire britannique complet requis.

Responsibilities

• Installer et mettre en service des équipements de précision chez les clients.
• Effectuer la maintenance, le dépannage et les réparations.
• Former les clients et fournir un soutien technique.

Skills

Résolution de problèmes techniques

Approche orientée client

Education

Qualification technique (HNC/HND ou équivalent) en ingénierie mécanique, électrique ou électronique

Job description

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Job Title: Technical Customer Engineer / Field Service Technician
Department: Product Assembly
Reports to: Hiring Manager
Location: Manchester / Leeds / Birmingham (field-based role)
Start Date: ASAP

About the Role
A leading global manufacturer of advanced precision equipment is seeking a skilled and customer-focused Field Service Technician (Technical Customer Engineer) to join their Product Assembly division. Covering the North and Midlands regions, you will install, commission, maintain, and support high-technology capital equipment at customer sites, helping clients achieve the best results from their investment.

Key Responsibilities

Install and commission precision equipment at customer locations

Perform maintenance, troubleshooting, and repairs to ensure maximum equipment uptime

Provide customer training, technical advice, and application support

Build strong relationships as a trusted technical partner

Accurately complete service documentation and maintain records

Plan and manage a flexible field-based schedule with significant travel (approx. 2-3 nights away per week)

What's on Offer

Base salary up to £40, per annum

40-hour working week with flexible hours

Company car (e.g., Ford Kuga) with £85/month employee contribution (no car allowance)

Weekend overtime at 1.5x pay, with an extra 4 hours per night away from home

Hotel expenses reimbursed reasonably (no fixed allowance, discretion applies)

Pension scheme with 4% employer contribution (4% employee)

Ideal Candidate Profile

Technical qualification (HNC/HND or equivalent) in mechanical, electrical, or electronics engineering

Proven field service or capital equipment experience preferred

Strong technical problem-solving skills and a professional, customer-focused approach

Confident working independently, managing your own schedule, and travelling frequently

Full UK driving licence required

Why Apply?
You'll join a world-class business at the forefront of precision technology, offering robust technical training and the chance to support leading-edge industrial equipment. This is an opportunity to develop your skills, work with cutting-edge products, and make a real impact on customers' success.