Field Service Engineer

UK Forks; West Midlands Combined Authority; On-site; GBP 30,000 - 40,000; Full time

Job summary

UK Forks is seeking a skilled Field Service Engineer to maintain and repair Telehandlers across the West Midlands region. This role offers an exciting opportunity to join a dynamic team dedicated to providing exceptional customer service and technical solutions in the material handling industry. Join us to enhance your skills and advance your career in a supportive environment that values your expertise.

Benefits

Salary sacrifice pension

Free Tool Hire

Life Assurance cover 3x salary

Learning & Development opportunities

Cycle to work scheme

Qualifications

• Experience repairing and servicing plant equipment including Telehandlers is essential.
• Willingness to travel to customer sites as and when required.
• A valid driving licence is required.

Responsibilities

• Ensure maintenance and repair of machines to high standards.
• Serve as the frontline representative for customers.
• Troubleshoot and resolve technical/mechanical issues during site visits.

Skills

Problem solving

Customer service

Mechanical aptitude

Education

Recognised mechanical qualification in mechanical plant or agricultural engineering

Job description

UK Forks West Midlands, England, United Kingdom

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UK Forks West Midlands, England, United Kingdom

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This range is provided by UK Forks. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

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Covering the West Midlands area (West of Birmingham), from Wolverhampton across to Walsall in the north down to Redditch and Bromsgrove in the south, ideal candidates will live in and around this area.

Are you a passionate engineer seeking your next exciting career step with a company that highly values your expertise and provides specialised training on the latest innovations in material handling machinery? Look no further! Working on our range of Telehandlers, UK Forks are seeking a skilled and motivated Field Service Engineer to join our dynamic team.

Key Responsibilities

• Ensure maintenance and repair of our machines are completed to high standards.
• Serve as the frontline representative for our customers, ensuring exceptional service and fostering lasting customer connections.
• Carry out essential maintenance and servicing to our hire machinery on-site with customers.
• Offer breakdown resolutions and an effective repair service.
• Troubleshoot and resolve any technical/mechanical issues during site visits.
• Collaborate with the wider operations teams to identify opportunities for improvements to our service.
• Maintain accurate documentation of all repairs, services, and customer interactions.

What We’re Looking For

• Experience of repairing and servicing plant equipment including Telehandlers – Essential
• A recognised mechanical qualification in mechanical plant or agricultural engineering – Desirable
• A practical problem solver, using initiative where necessary
• A competent communicator with excellent customer service skills
• Willingness to travel to customer sites as and when required
• Well organised with experience of managing time effectively
• A valid driving licence

What We Can Offer You

• Salary sacrifice pension
• Training where necessary
• Free Tool Hire
• Life Assurance cover 3x salary
• Share save scheme
• Recommend a friend scheme
• Learning & Development – structured in house training available alongside external training where required
• Cycle to work scheme
• Long service recognition
• My Vp discounts – a variety of discounts and rewards on thousands of well-known brands
• Discounts on HP products
• EE mobile contract discount offers
• Health Shield (discounted premiums on health care cash plan)
• Regit Assist 24/7 accident helpline – free joining

A Little Bit about Us

UK Forks, a division of Vp plc, is a renowned leader in the UK's material handling industry. With a heritage dating back to Vibroplant's establishment in 1954, UK Forks has built a strong reputation as a trusted specialist in telescopic handlers and tracked access platforms hire.

We understand the critical role that material handling plays in enhancing on-site productivity. We are dedicated to providing tailored equipment and solutions that meet our clients' needs, fostering long-term partnerships and exceeding expectations.

Our success lies in the expertise and commitment of our team. As part of our workforce, you will join a company that values excellence and puts customers at the forefront. We operate a centralised call centre, ensuring efficient handling of hire and service inquiries nationwide.

By joining UK Forks, you will become part of a team that strives for excellence, delivering superior quality, unmatched service, and tailored solutions in the material handling industry.

Vp plc is an equal opportunities employer. We believe that employing a diverse workforce is central to our success. We make recruiting decisions based on experience and skills.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Construction and Equipment Rental Services

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