Field Service Engineer

Edwards Lifesciences; Uttoxeter; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading medical technology company is seeking a Field Service Engineer responsible for managing the Cordella System. You will lead installations, provide technical support, and ensure system performance at clinical sites. Ideal candidates will have a background in biomedical or electrical engineering and 3+ years of relevant field experience. A commitment to customer satisfaction and strong communication skills are essential. Competitive compensation and flexible working hours offered.

Benefits

Competitive Compensation and Benefits package

Flexible working hours, remote working

Comprehensive Wellness Programme

Qualifications

• 3+ years of experience as a field engineer, preferably with medical devices.
• Proven experience in installing, maintaining, and troubleshooting complex systems.
• Strong written and verbal communication skills for effective technical documentation.

Responsibilities

• Lead the on-site installation of the Cordella system in hospitals.
• Perform preventive maintenance to optimize performance.
• Collaborate with R&D and Clinical Specialists to improve system performance.

Skills

Technical troubleshooting

Communication skills

Problem-solving

Data analysis

Education

Bachelor's degree in Biomedical Engineering

Bachelor's degree in Electrical Engineering

Tools

Clinical equipment

Software troubleshooting

Job description

The Field Service Engineer will be responsible for the comprehensive management of the Cordella System, focusing on installation, technical support, and system optimization at clinical sites and patient homes. This role provides critical technical expertise and ensures high performance of the Cordella System by leading system installations, troubleshooting, and maintenance. The Field Service Engineer will serve as a key technical resource, ensuring successful system implementation while collaborating with cross-functional teams to drive continuous improvements in system performance and user experience.

How you'll make an impact:

1. System Installation and Configuration

• Lead the on-site installation of the Cordella system in hospitals, verification of product performance in catheterization labs, and patient homes, ensuring seamless operation.
• Oversee system setup before clinical use, including system configuration.
• Conduct pre-procedural equipment checks to ensure systems are operational before Cordella implant procedures.

2. Preventive Maintenance and System Health

• Perform preventive maintenance to optimize performance and prevent downtime.
• Provide technical troubleshooting and on-site support to resolve any system-related issues promptly.
• Manage and deploy software and firmware updates, ensuring compatibility and system efficiency.

3. Cross-functional Collaboration and Reporting

• Collaborate with R&D, Clinical Specialists, and Quality teams to report system performance data, identify trends, and suggest areas for improvement.
• Provide detailed documentation on system performance, error resolution, and user feedback to help refine product features and technical protocols.
• Act as a liaison between customers and internal teams to facilitate system enhancements based on field feedback.

What you’ll need:

• Education:
  • Bachelor's degree in Biomedical Engineering, Electrical Engineering, or a related technical discipline. A master's degree is a plus.

• Experience:
  • 3+ years of experience as a field engineer, preferably with medical devices or health technology systems.
  • Proven experience in installing, maintaining, and troubleshooting complex systems in a healthcare or clinical environment.

• Technical Skills:
  • Deep knowledge of medical devices, system integrations, and technical protocols.
  • Hands-on experience with clinical equipment, including calibration, setup, and troubleshooting.
  • Proficient in software troubleshooting, system diagnostics, and firmware updates.

• Communication Skills:
  • Strong written and verbal communication skills for effective technical documentation and customer interaction.

• Problem-Solving & Analytical Abilities:
  • Strong troubleshooting and problem-solving skills
  • Capable of data analysis for system performance and creating actionable reports for improvements.
• Travel:
  • Willing to travel extensively across Europe to hospital sites and patient homes, with a flexible schedule for support during system failure events.

What is it like to work at Edwards Lifesciences in Germany?

As a global leader in patient-focused medical innovations, we offer rewarding opportunities and exciting challenges in a truly international, dynamic and friendly work environment.

We are committed to fostering a diverse and inclusive work environment where all employees can grow, personally and professionally. To achieve this, we offer on-the-job development, training opportunities and the support and guidance provided by dedicated employee groups (the Edwards Network of Women, Edwards Foundation charity team, sustainability activities, and others).

Edwards Lifesciences in Germany also offers the following benefits:

• Competitive Compensation and Benefits package
• Flexible working hours, remote working
• Pension plan Risk
• Insurance Meal Benefits
• Service Awards Enhanced
• Leave Benefits
• Transportation Benefits
• Employee Stock Purchase Programme
• Employee Assistance Programme
• Comprehensive Wellness Programme including onsite gym, yoga classes and massage, preventive health checks, healthy lifestyle webinars, educational events, charity activities and much more.

Benefits are regulated by an internal policy which contains the full details regarding the entitlement and conditions for the benefits. Benefits policy and components may vary by location.