Field Service Engineer

Shannon White Technical Recruitment; United Kingdom; On-site; GBP 31,000 - 38,000; Full time

Job summary

A leading technical recruitment agency is seeking a Coffee Field Service Engineer in Durham. This role involves repairing and maintaining coffee equipment, ensuring high-quality service and customer satisfaction. Candidates must have mechanical experience, a clean UK driving license, and a passion for customer service. Competitive salary up to £37,500 per annum plus benefits including a company vehicle, pension, and 25 days of holiday.

Benefits

Company vehicle

Pension

25 days holiday

Overtime for weekend work

Qualifications

• Full and fairly clean UK driving license required.
• Mechanical experience and knowledge is essential.

Responsibilities

• Carry out coffee equipment repair and preventative maintenance tasks.
• Ensure client satisfaction by providing thorough service.
• Adhere to health and safety procedures and risk assessments.
• Complete online job sheets and documentation accurately.

Skills

Customer service

Problem solving

Mechanical knowledge

Understanding of coffee quality

Electrical background

Job description

Overview

Coffee Field Service Engineer

Job title: Coffee Field Service Engineer

Location: Durham

Salary: Up to c 37,500 pa. Up to 33,000 per annum + c 4,500 for working 1 in 4 weekends + vehicle + pension + other benefits.

Hours: 7am-4pm (leave at 7, home at 4)

This is a roasting hot opportunity to join one of the leading names within the coffee industry as we are seeking a Coffee Field Service Engineer for Durham and the surrounding area. Salary up to c 37,500 per annum + including working 1 in 4 weekends + vehicle + pension + other benefits

Requirement

A highly motivated, well-presented individual with technical ability and an excellent understanding of equipment, coffee quality, quality standards and procedures. Ensure complete customer satisfaction by understanding their needs and providing attention to detail.

Mechanical experience and knowledge required along with a full and fairly clean UK driving license.

Position Description

Promote the company by responding to reactive and service call requests by working in professional, efficient and thorough manner for a broad range of clients ranging from high street independents to national brands and organisations.

Responsibilities:

• Carry out a broad range of coffee equipment repair and preventative maintenance tasks from fault finding to diagnosis, making sure all coffee equipment is left in a good working order.
• All work carried out meets the correct equipment set up as per agreed specification providing consistent coffee quality to ensure first time fix and customer satisfaction.
• Work proactively with the central call centre, by taking day to day instructions, keeping them updated, so waiting customers are kept informed.
• Comply with all on-site arrival procedures, by making contact with a manager/supervisor on site to introduce yourself and seek permission to commence work on equipment.
• Adhere to Health and Safety procedures, undertaking risk assessments to ensure that it is safe to work and bring any risks to the attention of the company management.
• Complete all necessary on-line job sheets, time sheets and supporting documentation as required, ensuring it is reviewed and completed prior to leaving premises, to validate client satisfaction.
• Keep in good working order all tools, equipment and vehicles supplied by the company, reporting any faults, breakages or equipment failures to your line manager daily.
• Provide agreed spare parts stocks via hand held unit to ensure that parts are invoiced to the customer, deducted from stock and replenished to maintain your vehicle stock inventory.

Knowledge, Skills & Experience:

• A confident individual with a passion for customer service
• Excellent understanding of coffee quality and associated equipment
• Demonstrates strong problem solving skills with an electrical mechanical background
• Computer literate with a clean driving licence
• Self-motivated with a flexible approach to work, location and hours. (Required to work 1 in 4 weekends)

Salary: Up to 37,500 (OTE). Up to 33,000 per annum + overtime for weekend work + Company Vehicle + 25 days holiday + Pension + other Company benefits.

If you feel this role to be a good match for your skills and experience we look forward to hearing from you.