Field Service Engineer

Haier Smart Home UK&I Ltd; United Kingdom; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading company in home appliances is seeking a Field Service Engineer in the UK. The role involves visiting customers to repair and maintain appliances, requiring strong technical skills, excellent communication, and a valid driving licence. The position offers a competitive salary range of £33,903 to £38,423 with additional bonuses for upselling products. Join a dynamic team where you'll have autonomy in your work and a supportive environment to develop your skills.

Benefits

Bonus potential up to £2,500

Enhanced rate over time

Up to 6% pension contribution

Staff discounts on products and retailers

Qualifications

• A full, valid driving licence is required.
• Experience as a White Goods Engineer is preferred.
• Ability to lift & manoeuvre heavy objects and work in restricted spaces.

Responsibilities

• Visiting customers in their homes to fix appliance issues.
• Managing daily tasks and stock levels in the service vehicle.
• Upselling products with the opportunity for bonuses.

Skills

Communication skills

Self-motivation

Technical skills

Customer service skills

Job description

Field Service Engineer
£33,903 - £38,423 depending on experience

Three incredible brands. One brilliant team. Join us as a Field Service Engineer for the most competitive benefits package in the industry, autonomy over your work and the satisfaction of helping customers in need.

As a Field Service Engineer, you’ll be visiting customers in their homes across Sheffield, Doncaster and the surrounding areas, and fixing any appliance issues to get them up and running again. Managing your time through the day, you’ll keep customers and colleagues updated on your progress and keep on top of the stock levels in your van day by day.

A full, valid driving licence is required. For upselling our products you’ll be rewarded with bonus incentives on the products you sell. You’ll be organised, have strong communication skills, and be dedicated to finding the best outcome for the customer.

Ideally, we’d like experience as a White Goods Engineer. But what we really need is self-motivation and strong technical and customer service skills. Our City and Guilds-assured in-house training and support has been designed to get you ready to deliver brilliant service to our customers.

• £33,903 per annum starting salary if you’re a Field Service Engineer who does not have White Goods/ Domestic Appliance experience. You’ll have the opportunity to earn £38,423 once you’re fully trained and meet the minimum requirements
• £38,423 per annum starting salary if you have a minimum of 6 months recent White Goods Engineering experience
• Bonus potential of up to £2,500 per annum
• Enhanced rate over time
• Up to 6% pension contribution
• Brilliant staff discounts on products and a range of retailers, entertainment, and days out

The ability to lift & manoeuvre heavy objects, work in restricted spaces, regularly engage hand dexterity and colour vision are considered central requirements. Offers of employment are subject to testing to ensure that candidates are able to comply with the basic health and safety requirements of the role; this includes being able to distinguish between live, neutral and earth wires.

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About Us

In your hands, our three superbrands – Candy, Hoover, Haier – are the innovative power behind our determination to be the number one home appliance business in the UK & Ireland. And with our shared cultural attitude of Entrepreneurship & Innovation, Zero Distance to the Customer and IoT & Ecosystem Thinking, our people know how to power our future. Our customers deserve the very best, and in your hands, you’ll deliver it. With the strength of the global leader behind you, the freedom to grow your career inspiring you and the performance of our future driving you, in your hands, our business will be better because of you.