Field Service Engineer

USTBC ABB Installation Products Inc.; United Kingdom; Remote; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

25 days annual leave

Pension scheme

Life assurance

Flexible benefits

Internal mobility

Employee assistance

Referral scheme

Home based

Private medical cover

Generous bonus

Job summary

ABB is seeking a technically skilled professional to deliver remote technical support and field service across low to medium complexity projects. You will plan and execute work with a strong first-time-right focus, building trusted customer relationships and delivering high-quality service.

The role involves remote work with occasional on-site assignments in the UK and internationally. A tertiary electrical engineering qualification and driving licence are required, with a competitive salary and

Qualifications

• Strong electrical/mechanical engineering knowledge.
• Experience in field service environments.
• Ability to work remotely and in the field.
• Effective communication with customers at all levels.
• Proficient with Microsoft Office (Word/Excel).

Responsibilities

• Provide remote technical support to customers during standby time.
• Collaborate with customers on-site to identify operational improvements.
• Perform field service tasks, diagnose issues, and perform analyses.
• Prepare material lists and ensure availability of parts and equipment.
• Assist in preparing work packs with risk assessments and method statements.
• Troubleshoot equipment/process failures and recommend corrective actions.

Skills

Electrical/Mechanical engineering

Field service experience

UK driving licence

MS Office proficient

Willing to travel UK/international

Education

Tertiary qualification in electrical engineering

Job description

At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to: Service Operations Manager

In this role, you will deliver high-quality service work across low to medium complexity projects, following ABB processes, quality standards and safety guidelines. You will plan and execute work with a strong "first-time right" focus, building trusted customer relationships and responding with urgency, professionalism and ownership.

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

What's in it for you?

We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

Your Role and Responsibilities

Work model: Remote

• Provide remote technical support to customers during stand by time.
• Working with the customer (while on-site) to identify opportunities to improve the customer's operations and eliminate pain points.
• Performing field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products.
• Assist to preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.
• assist in preparing work packs including risk assessments and method statements.
• Troubleshooting equipment/process failures, requesting proactive corrective actions and making recommendations to avoid such issues in the future.

Qualifications for the Role

• You are highly skilled in electrical / mechanical engineering solutions, preferably in the marine and ports industry, but not essential.
• Ability to demonstrate an ability to be flexible with schedules and be self-sufficient in the field. You will have experience in field services - ABB product experience is desirable.
• Willing to work in demanding environments, both in the UK and internationally, on and offshore.
• Relevant tertiary qualification in electrical engineering and/or have a demonstrated professional track record.
• You are at ease communicating with wide variety of people, both work colleagues and from the customer side.
• Demonstrate the ability to use Microsoft Office suite including Word and Excel
• Hold current driving licence valid in the UK

Benefits

• Competitive salary
• 25 days annual leave plus bank holidays
• Competitive contributory pension scheme
• Life assurance
• Flexible benefits scheme (Includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more)
• Internal mobility opportunities, mentorships & access to projects globally
• Employee Assistance Programme
• Generous employee referral scheme
• Home based
• Private medical cover for yourself
• Generous bonus scheme

More about us

ABB's Marine & Ports division drives energy efficiency, safety, and a clean maritime future through electric, automated, and digital solutions. Our integrated solutions and lifecycle services for ship and shore help owners and operators of vessels and cargo terminals optimize performance, increase reliability and reduce emissions. From the pioneering Azipod propulsion system to advanced automation and digital connectivity, we prepare the maritime industry to meet the demands of tomorrow. With a team of 2,000 experts operating from 26 locations worldwide, we bring over 100 years of industry experience. To date, we have electrified more than 1,500 ships, automated over 1,700 container cranes, and digitally connected more than 2,000 vessels and terminals. At ABB, our mission is to help industries outrun-leaner and cleaner.

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?