Field Service Engineer

Teledyne Instruments, Inc.; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the field of measurement and systems is seeking a Field Service Engineer in the Cambridge area. The ideal candidate will be responsible for installation, maintenance, and calibration of laboratory and process equipment, ensuring customer satisfaction and technical support. Ideal applicants should possess a degree in a scientific field and extensive experience in related technical support, along with strong analytical skills and the ability to travel frequently.

Qualifications

• 5 years related experience in laboratory troubleshooting/repairing analytical equipment.
• Experience in analytical laboratory or instrument service with understanding of calibration and repair.
• Ability to travel up to 75% of the time.

Responsibilities

• Responsible for on-site installation, implementation, maintenance and repair of Teledyne Pharma products.
• Diagnoses and resolves product performance problems.
• Ensures customer satisfaction by advising on preventive maintenance.

Skills

Analytical skills

Problem-solving

Customer service

Professional communication

Education

Bachelor's degree in Engineering, Chemistry or related scientific study

Associate's degree (A.A.) in Engineering or equivalent

Tools

Excel Spreadsheet software

Word Processing software

Job description

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We are seeking to fill a Field Service Engineer position in the Cambridge, UK area.Field Service Engineers perform routine and complex work related to the calibration and maintenance of process and laboratory equipment and instrumentation. We have field positions which requires individuals to work at multiple locations for multiple customers. Candidates must be able to work well in a team environment or individually as well as work with minimal supervision when necessary. Engineers are trained to provide superior onsite calibration and maintenance services. They perform these services according to their skill and experience on a variety of equipment.

Essential Duties and Responsibilities

Responsible for on-site installation, implementation, maintenance and repair of Teledyne Pharma products.

Installs and optimizes hardware/software/network products and configurations at customer sites.

Diagnoses and resolves product performance problems.

Performs maintenance and repair services.

Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.

Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.

Serves as an internal resource on technical issues. May train other field engineers or customers.

Works on on-site customer service and support assignments with broadly defined objectives

Solves non-routine issues, challenges and problems within field of specialization

Education and/or Experience

Prefer Bachelor’s degree inEngineering, Chemistry or related scientific study;would also consider those with an Associate's degree (A. A.) in Engineering or an equivalent from two-year college or technical school; and 5 years related experience in laboratory troubleshooting/repairing analytical equipment and/or training; or equivalent combination of education and experience. Candidate should possess experience in the analytical laboratory, or analytical instrument service with an understanding of calibration and or repair

Other Requirements

Ability to be analytical, solve problems, and provide technical skills

Experience with customer service- Responds promptly, Meets commitments

Work well with other team members

Professional written and oral communication skills

Individual should have knowledge of Excel Spreadsheet software and Word Processing software.

Ability to travel including some overnight travel up to 75% of the time

A valid driver’s license is required for this role

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit. The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, color vision and depth perception.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.