Field Service Engineer

Integra-Lifesciences; United Kingdom; Hybrid; GBP 35,000 - 52,000; Full time

Job summary

Integra LifeSciences is hiring a Field Service Engineer to support hospital sites across the UK, performing testing, maintenance, and repairs on medical devices. You will diagnose issues, provide technical support to customers and sales teams, and observe devices in operating environments to anticipate problems.

The role requires electronics and electromechanical repair experience, IT proficiency, and a valid driver's license with willingness to travel frequently.

Qualifications

• Technical degree or equivalent college credits.
• Field service experience, preferably in medical devices.
• Strong electronics knowledge and troubleshooting skills.
• Experience with electromechanical repairs.
• Proficiency in IT systems and Office applications.
• Good English communication skills.
• Valid driver’s license and willingness to travel frequently.

Responsibilities

• Travel to hospitals to perform testing, maintenance, and repairs on Integra products.
• Diagnose and resolve equipment issues, ensuring top-quality performance.
• Provide technical support to customers and internal teams.
• Observe Integra products in surgical environments to assess usage and potential issues.
• Install modifications to improve safety and performance.
• Maintain inventory levels and manage calibration schedules.
• Document repairs and service activities accurately following Good Documentation Practices.
• Present a professional and customer-focused image at all times.
• Collaborate with internal teams to share technical insights and improve service quality.

Skills

Field service

Medical devices

Electronics troubleshooting

Electromechanical repairs

IT systems

Office applications

English communication

Driver’s license

Education

Technical degree or equivalent

Job description

Changing lives. Building Careers.Joining us is a chance for you to do important work that creates change and shapes the future of healthcare. Thinking differently is what we do best. To us, change equals opportunity. Every day, more than 4,000 of us are challenging what’s possible and making headway to help improve outcomes.About the RoleAs a Field Service Engineer, you will play a crucial role in ensuring the functionality and reliability of Integra’s medical devices. You will work closely with hospitals, healthcare professionals, and internal teams to diagnose, repair, and maintain equipment, providing exceptional technical support. This role requires frequent travel to hospital sites and occasional overnight stays.If you are a hands-on problem solver with a passion for technical troubleshooting and customer service, this is a great opportunity to make an impact in the medical fieldWe are looking for somebody who is willing and ready to travel throughout the whole UK.Usually it's 1 day WFH for administration purposes and 4 days working in the field with our customers.Key ResponsibilitiesTravel to hospitals to perform testing, maintenance, and repairs on Integra products.Diagnose and resolve equipment issues, ensuring top-quality performance.Provide technical support to customers and the sales team, troubleshooting product-related concerns.Observe Integra products in surgical environments to assess equipment usage and potential issues.Install modifications to improve safety and performance.Maintain inventory levels and manage calibration schedules for equipment.Document repairs and service activities accurately following Good Documentation Practices.Present a professional and customer-focused image at all times.Collaborate with internal teams to share technical insights and improve service qualityWhat You BringEssential Qualifications & ExperienceTechnical degree or equivalent college credits.Experience in field service, preferably in the medical device industry.Strong knowledge of electronics, troubleshooting, and electromechanical repairs.Proficiency in IT systems and Office applications.Ability to communicate effectively in EnglishA valid driver’s license and willingness to travel frequently.Preferred Skills & AttributesExperience delivering technical training or presentations.Knowledge of Good Documentation Practices.Ability to work independently and manage time effectively.Unsolicited Agency SubmissionIntegra LifeSciences does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. A formal written agreement is required before engaging any agency, and it must be executed and authorized by the Vice President, Talent Acquisition. Where agency agreements are in place, introductions (the initial sharing of a candidate’s name, resume, or background) are position-specific and may only occur within the scope of that approved agreement. Please, no phone calls or emails.