Field Service Engineer

Integra NeuroSciences Ltd; United Kingdom; Remote; GBP 42,000 - 63,000; Full time

Job summary

Integra NeuroSciences Ltd is seeking a Field Service Engineer to ensure the performance and reliability of its medical devices across UK hospitals. You will travel to customer sites, perform diagnostic tests, calibrations, and repairs, and provide on-site technical support to clinical and sales teams.

You will work independently, manage service schedules, document activities to Good Documentation Practices, and maintain a professional image while delivering high-quality customer service.

Qualifications

• Technical degree or equivalent (field service suitable).
• Experience in field service, preferably medical devices.
• Strong electronics knowledge and troubleshooting skills.
• Proficiency with office IT systems and software.
• Full, valid driving licence and willingness to travel across the UK.

Responsibilities

• Travel to hospital sites to perform testing, maintenance and repairs on Integra products.
• Diagnose equipment issues and ensure reliable performance.
• Provide technical support to customers and the sales team.
• Observe products in clinical environments to assess usage and issues.
• Document repairs and service activities following Good Documentation Practices.
• Manage calibration schedules and inventory related to equipment.

Skills

Troubleshooting

Electromechanical repairs

IT systems

English communication

Valid driver's license

Education

Technical degree or equivalent

Tools

Office applications

Job description

Changing lives. Building Careers. Joining us is a chance for you to do important work that creates change and shapes the future of healthcare. Thinking differently is what we do best. To us, change equals opportunity. Every day, more than 4,000 of us are challenging what's possible and making headway to help improve outcomes.

About the Role

As a Field Service Engineer, you will play a crucial role in ensuring the functionality and reliability of Integra's medical devices. You will work closely with hospitals, healthcare professionals, and internal teams to diagnose, repair, and maintain equipment, providing exceptional technical support. This role requires frequent travel to hospital sites and occasional overnight stays. If you are a hands-on problem solver with a passion for technical troubleshooting and customer service, this is a great opportunity to make an impact in the medical field.

Travel Requirements

We are looking for somebody who is willing and ready to travel throughout the whole UK. Usually it’s 1 day WFH for administration purposes and 4 days working in the field with our customers.

Key Responsibilities

• Travel to hospitals to perform testing, maintenance, and repairs on Integra products.
• Diagnose and resolve equipment issues, ensuring top-quality performance.
• Provide technical support to customers and the sales team, troubleshooting product-related concerns.
• Observe Integra products in surgical environments to assess equipment usage and potential issues.
• Install modifications to improve safety and performance.
• Maintain inventory levels and manage calibration schedules for equipment.
• Document repairs and service activities accurately following Good Documentation Practices.
• Present a professional and customer-focused image at all times.
• Collaborate with internal teams to share technical insights and improve service quality.

What You Bring

Essential Qualifications & Experience

• Technical degree or equivalent college credits.
• Experience in field service, preferably in the medical device industry.
• Strong knowledge of electronics, troubleshooting, and electromechanical repairs.
• Proficiency in IT systems and Office applications.
• Ability to communicate effectively in English.
• A valid driver's license and willingness to travel frequently.

Preferred Skills & Attributes

• Experience delivering technical training or presentations.
• Knowledge of Good Documentation Practices.
• Ability to work independently and manage time effectively.

Unsolicited Agency Submission

Integra LifeSciences does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. A formal written agreement is required before engaging any agency, and it must be executed and authorized by the Vice President, Talent Acquisition. Where agency agreements are in place, introductions (the initial sharing of a candidate’s name, resume, or background) are position-specific and may only occur within the scope of that approved agreement. Please, no phone calls or emails.

Whatever your specialty, you'll find an ideal setting for building a rewarding career. Along the way, you'll have the satisfaction of knowing your work matters, that it's making patients' lives better, making a positive and lasting difference. You'll find that the pace is exhilarating - because the need is so urgent. You'll be challenged - and supported - by the most dynamic and inspiring people in your profession. And you'll grow a career that is more impactful and fulfilling then you thought possible.

More than 4,200 Integra employees already know we're a great place to build a career. Here's your chance to discover that for yourself.