Field Service Engineer

Kion Group AG; United Kingdom; On-site; GBP 32,000 - 45,000; Full time

Job summary

Kion Group AG is seeking a Field Service Engineer to service and repair customer equipment on-site in Swanley, UK. You will diagnose faults, order parts, and ensure all activities align with health & safety and quality standards.

You will maintain documentation, communicate with the Service Controller and customer, and contribute to continuous improvement in work conditions and processes.

Qualifications

• Carrying out service and repairs to customer equipment on site.
• Liaising with Service Controller andManager for parts and job progress.
• Adhering to Health & Safety and environmental policies and site procedures.

Responsibilities

• Carry out service and repairs to equipment on customer sites in a safe, professional and cost effective manner.
• Order necessary spare parts efficiently and maintain paperwork.
• Provide reliable information to customers on maintenance and repairs.
• Keep records up to date and follow KPI targets for service and stock.

Skills

Fault diagnosis & repair

Customer service

Health & safety awareness

Tools

Company van & tools

Job description

## Field Service EngineerApplylocations: Swanley, UKtime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR-0094349To carry out service and repairs to equipment on customer sites in a safe, professional and cost effective manner, maintaining documentation of all works carried out in line with Health and Safety and Quality procedures.# **We offer:*** To find, diagnose and rectify faults on customer FLT’s as deemed necessary, with all that this entails, and order the necessary spare parts as efficiently as possible* To provide reliable information to the customer with regards to maintenance, consultation on repairs and to provide advice on the use of equipment.* To adhere to all company H&S and Environmental and site policies, procedures and practices and ensure we operate in an environmentally safe workplace.* Ensure automated system and all paperwork (job sheets, timesheets and purchase requisitions and parts paperwork) /IT systems are completed accurately and within the stipulated time period and with the relevant order numbers* Liaise with the first line of management for authorisation of parts and process order numbers accordingly* To liaise with the Service Controller, customer and Service Manager to ensure information regarding individual forklifts and equipment is shared including damage or requests for a replacement truck in the event of a long repair, as well as keeping all relevant parties up to date with the progress of work activities* To make proposals for the improvement of the implementation of work activities and work conditions* To ensure all allocated work is adhered to and to notify Manager or Controller if in arrears* Ensure that the specified Engineering Standards and Safe Working Practices and all Company Policies and Procedures are followed at all times.* To ensure that all stock levels/movement records are accurate and correct* To obtain hour meter readings /site information as requested by Controllers and at every visit.* Ensure all company issued equipment and tooling (including van, laptop, printer etc) is kept in a satisfactory, clean and safe condition and report any failures* To work closely with the sales & STR team and refer leads* To work to strict planned schedules and deadlines* To take responsibility for van weight and safe/roadworthy condition before use.* To work to and understand KPI’s relating to service, admin and stock* To take on any reasonable additional duties as required by the Manager to ensure the smooth running of the department* To actively participate in training days, work meetings and other meetings for the exchange of information.* Any other duties which arise as a result of duties as aboveThis list of duties and responsibilities is not intended to be exhaustive but is to be used as a guideline for the job in questionThere is a need for a flexible approach to this job in order for the company to achieve its objectives# **Tasks and Qualifications:****HEALTH & SAFETY**The responsibility for employees’ health and safety does not rest entirely with the Company and its management. As an employee, irrespective of your position in the Company, you have a legal duty of care to adhere to the company policy at all times. You must maintain a safe and healthy working environment, take care of your own health, safety and environment at work and of other colleagues & other individuals on site who may be affected by your actions or omissions.