Field Service Engineer

ZipRecruiter; Towcester; On-site; GBP 35,000 - 45,000; Full time

Job summary

An established industry player is seeking a skilled Field Service Engineer to join their dynamic team. This role involves installing and maintaining cutting-edge electromechanical equipment in the beverage industry, providing essential support to clients while ensuring high safety standards. The ideal candidate will possess a strong technical background, excellent problem-solving skills, and the ability to manage customer relationships effectively. Join a company that values growth and innovation, and take your career to the next level in a customer-facing role that promises variety and challenge.

Qualifications

• Minimum of 3 years’ experience in field service engineering.
• Proficient in fault diagnosis across electromechanical equipment.

Responsibilities

• Install and maintain beverage processing equipment on-site.
• Respond to breakdown calls and perform planned maintenance.
• Ensure compliance with safety standards and procedures.

Skills

Fault Diagnosis

Interpersonal Skills

Microsoft Office

Electromechanical Equipment Maintenance

Education

HNC/HND in Engineering

Tools

Forklift License

Job description

Job Description

Job Title: Field Service Engineer

Location: Silverstone, Northamptonshire (field based)

Salary: £35,000 - £45,000

Permanent Role

Our client is one of the UK’s leading companies in the sales and distribution of drinks and beverages equipment to the juice, cider, wine, and beer markets. The company has experienced significant growth, and we are seeking a full-time, experienced Service Engineer to join our expanding field service team.

Based in Silverstone, Northamptonshire, the role involves: completing field installations, maintaining and repairing electro-mechanical food processing and beverage equipment, and providing ongoing service support to our customers. The successful candidate will need to:

1. Work as part of the service team to provide on-site installation and technical support for customer equipment.
2. Respond to breakdown calls and perform planned maintenance.
3. Ensure all electrical fittings and wiring meet safety standards.
4. Inspect electrical components and ensure compliance with procedures.
5. Complete final tests on all work, addressing any faults identified.
6. Interact professionally, courteously, and competently with customers, suppliers, and colleagues in both verbal and written communications.
7. Accurately record and report all activities using the relevant documents provided by customers and the company.
8. Manage company vehicle, tools, and stock responsibly.
9. Respond positively to performance data to continually improve effectiveness and efficiency.
10. Prepare and write customer visit reports for internal and external use, utilizing company software systems.
11. Comply fully with industry and company Health & Safety policies.

Qualifications & Experience

Potential candidates should have a minimum of 3 years’ experience and be proficient in fault diagnosis across a range of food industry electromechanical equipment.

• Proven track record of maintaining electromechanical equipment in the food and/or beverage industry.
• HNC/HND or similar engineering qualification with an electrical bias.
• Clean driving license, with a maximum of 3 points accepted.
• Forklift License is desirable but not essential; training can be provided.

Key Skills:

• Proficient in Microsoft Office and computer literacy.
• Excellent interpersonal skills with experience in a field service role dealing with demanding customers.

Personal Attributes

We seek a well-rounded service engineer with strong technical skills, confidence, and a calm personality, as this is a customer-facing role. Key personal attributes include:

• Ability to work independently.
• Confident and personable demeanor.
• Positive, can-do attitude.
• Ability to manage appointments, diaries, and customer demands effectively.
• Strong fault diagnosis skills.
• Willingness to work occasional unscheduled hours.
• Interest in taking on new challenges.

Disclaimer: Ideally, candidates should reside within a 40-mile radius of HQ in Silverstone, Northamptonshire (NN12).