Field Service Engineer

AVI-SPL; The Crescent; On-site; GBP 25,000 - 40,000; Full time

Job summary

AVI-SPL seeks a proactive AV/UC Technician to maintain and service audio-visual and Unified Communications equipment across the UK and Europe. You will diagnose and repair systems, deliver exceptional customer service, and build client relationships. Enjoy a dynamic company culture and opportunities for growth in a leading global organization.

Benefits

Health & Wellbeing benefits including private healthcare

Flexible working policies

Learning & Development opportunities

Employee Discounts through recognized partners

Cycle-to-work schemes and season ticket loans

Qualifications

• Demonstrable technical knowledge of AV/VC/UC systems required.
• Experience in a fast-paced AV/VC/UC industry is crucial.
• Ability to work independently and meet deadlines.

Responsibilities

• Fault finding and repair of AV/UC Systems at client premises.
• Develop relationships with clients to identify service opportunities.
• Perform service tasks including installation and maintenance.

Skills

Effective communication

Technical knowledge of Electronics

Customer service/support

Job description

Description

Job description

AVI-SPL is a digital enablement solutions provider that transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, including our award-winning managed services.

Our highly trained team works hand-in-hand with organizations worldwide – including more than 80% of Fortune 100 companies. If you’re seeking a business that offers real career opportunities and progression, get in touch today and let’s discuss how we can fast-track your career!

The Job

The main purpose of this role is to provide proactive and reactive service and maintenance of audio visual and Unified Communication equipment on customer premises throughout the UK and Europe.

You will be responsible for diagnosing faults, repairing, testing, implementing, and operating all aspects of audio visual, video conference, and Unified Communication systems.

Day-To-Day Responsibilities:

• Fault finding and repair of AV/UC Systems at client premises.
• Develop close relationships with clients to identify potential opportunities for service contracts, either independently or with colleagues.
• Liaise with internal departments, clients, and contractors both in-house and on-site.
• Provide courteous, comprehensive, and assistive service for all clients and their representatives.
• Read and interpret electronic schematics and architectural blueprints.
• Perform service tasks in a timely and quality-conscious manner, including installation and termination of cabling and hardware, in accordance with our service ticketing system.

You!

We aim to help every employee achieve their potential. If you're looking to become the best in your field, AVI-SPL could be your home. For this role, you will need the following fundamental skills:

• Effective communication with employees, customers, and colleagues.
• Ability to work and think independently while meeting deadlines.
• Demonstrable technical knowledge of Electronics, Audio Visual/Video Conferencing, and Unified Communications Systems, with a background in the AV/VC/UC industry.
• Experience providing exceptional customer service/support in a fast-paced AV/VC/UC environment.

Why work for AVI-SPL (what’s in it for you)

As global leaders in universal communications, we ensure our work environment reflects our status. We treat all employees as individuals, with clear goals and career paths. We also offer:

• Enjoyable and dynamic company culture
• Health & Wellbeing benefits, including private healthcare with Vitality, access to Employee Assistance and Wellbeing Support, and mental health support
• Work & Home Life Balance, with increased holiday entitlement and flexible working policies
• Learning & Development opportunities, including online resources and AVIXA membership
• Employee Discounts through online platforms and recognized partners
• Other benefits such as cycle-to-work schemes, season ticket loans, and a generous referral scheme

If you’re feeling undervalued, stuck in a rut, or looking to further your career, apply today.

Our commitment to diversity is simple: we provide connection, opportunity, and a voice to everyone, from every background. WE Thrive Together: WE appreciate the visible and invisible qualities that make you who you are. Our diversity makes us better humans and better employees, and makes AVI-SPL a better business.

AVI-SPL is an Equal Opportunities Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, nationality, age, or disability status.