Field Service Engineer

TN United Kingdom; Thame; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is looking for a dedicated Field Service Engineer with UPS expertise to ensure the reliability of critical power systems. In this dynamic role, you will be responsible for commissioning, maintaining, and repairing UPS systems in various critical environments such as hospitals and data centers. The ideal candidate will have strong customer service skills and a proactive attitude, ready to tackle challenges and lead projects. This position offers significant opportunities for overtime and professional development, making it a fantastic opportunity for those looking to advance their careers in a supportive environment.

Benefits

25 days of annual leave plus public holidays

Pension scheme

Bupa Health and Dental coverage

Annual bonus scheme

Opportunities for overtime

Participation in the 24/7 on-call rota

Occasional travel and overnight stays

Occasional heavy lifting

Qualifications

• 2-5 years of experience in the UPS industry or similar field.
• Professional Technical Bachelor’s degree or equivalent experience.
• Strong customer service skills and excellent problem-solving abilities.

Responsibilities

• Conduct maintenance and repair on various UPS equipment.
• Lead critical power projects and collaborate with sales teams.
• Document site visits and manage installation projects.

Skills

UPS industry experience

Customer service skills

Electrical/electronic principles knowledge

Problem-solving skills

Communication skills

MS Office proficiency

Education

Professional Technical Bachelor’s degree

Job description

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UPS Field Service Engineer (Uninterruptible Power Supply)

Location: London, Southeast and nearby areas

Reports to: Head of Service

About the company

With over three decades of expertise in the industry, our client is dedicated to providing critical power solutions to a wide range of businesses. They are expanding the service and support team and are seeking a Field Service Engineer to join them.

Role Description

As a Field Service Engineer with UPS knowledge, you will be essential in maintaining the reliability of critical power systems. Your duties will include commissioning, maintenance, servicing, and repairing various uninterruptible power supply (UPS) systems.

You will work in critical power environments, including airports, hospitals, data centres, and educational institutions, showcasing excellent communication skills and taking full responsibility for your tasks.

Key Responsibilities

1. Conduct start-up, commissioning, preventative maintenance (AC, DC, and SNMP cards), and corrective/unscheduled maintenance on various UPS equipment.
2. Lead critical power projects and collaborate closely with our sales team.
3. Provide support to customers and internal teams (Sales, Admin, and Operations).
4. Ensure adherence to the guidelines and standards expected.
5. Maintain a professional appearance and demeanor in line with client and company expectations.
6. Follow all company rules and regulations, comply with site regulations, and protect company property.
7. Attend all required training courses and meetings and oversee the development of colleagues.
8. Participate in and lead proactive team efforts to achieve departmental and company goals.
9. Offer consulting services both on-site at customer locations and over the phone as needed.
10. Work with customers, contractors, Service Partners, and other team members to promote and grow the brand.
11. Document all necessary information for each site visit performed.
12. Manage installation projects and unit replacements as needed.
13. Properly document, label, and return all defective parts used in the repair of UPS equipment.
14. Perform any other reasonable tasks as requested by the Head of Service.

Qualifications and Skills

• 2–5 years of experience in the UPS industry or a similar field.
• Professional Technical Bachelor’s degree or equivalent experience.
• In-depth knowledge of electrical/electronic principles and codes.
• Strong customer service skills with the ability to communicate at all levels.
• Proficiency in MS Office and strong computer literacy.
• Excellent problem-solving skills and adaptability to changing situations.
• Strong listening and communication skills.
• Proactive and open-minded personality with a positive attitude.
• Full clean driving license.

Benefits

• 25 days of annual leave plus public holidays.
• Pension scheme.
• Bupa Health and Bupa Dental coverage.
• Annual bonus scheme.
• Significant opportunities for overtime, including out-of-hours and weekend work.
• Participation in the 24/7 on-call rota (with annual allowance).
• Occasional travel and overnight stays may be required.
• Occasional heavy lifting (25-30kg).

What to do next?

If you are interested in this role, click 'apply now' to send an up-to-date copy of your CV, or call us on 01603 580180 and speak to Garry. If this job isn't quite right for you, but you are seeking a new position, please contact us for a confidential discussion about your career.