Field Service Engineer

Recruitment Unlimited Ltd; Taunton; On-site; GBP 40,000; Full time

Job summary

A leading company in the South West is searching for a Field Service Engineer to maintain and support a wide range of mechanical equipment. This full-time, permanent role includes servicing and installations, ensuring customer satisfaction, and requires mechanical or electrical qualifications. The position offers a competitive salary, benefits like a company-provided van and tools, and opportunities for overtime.

Benefits

Company-provided van and tools

Personal use of the van

Company credit card for fuel

Mobile phone and iPad provided

Death in service policy 4x salary

22 days of annual leave

Qualifications

• Self-motivated individual willing to travel for equipment servicing.
• Previous experience in engineering preferred.
• Must have excellent customer service and communication skills.

Responsibilities

• Perform servicing, refurbishment, and maintenance on mechanical equipment.
• Conduct fault-finding, focusing on hydraulics, electrics, conveyors, motors, and gearboxes.
• Execute new installations and handle emergency callouts.

Skills

Customer Service

Communication

Critical Thinking

Attention to Detail

Education

Mechanical or Electrical Qualifications

Job description

Job description

We are looking for a Field Service Engineer to play a pivotal role in maintaining and supporting a broad range of mechanical equipment, ensuring smooth operations and customer satisfaction for our client. This position involves servicing, installation, maintenance and providing excellent customer service, alongside an array of other responsibilities.

Main Duties and Responsibilities:

• Perform servicing, refurbishment, and maintenance on a variety of mechanical equipment
• Conduct electrical and mechanical fault-finding, with a focus on hydraulics, electrics, conveyors, motors, and gearboxes.
• Execute new installations and handle emergency callouts.
• Proactively manage on-site relationships ensuring a high level of professionalism.
• Respond positively to sudden changes in work schedules, including overnight stays.
• Represent the client's service department to both new and existing customers.
• Uphold strict compliance with health and safety regulations.
• Maintain detailed records and documentation related to service, callouts, installations, and on-site visits.

Person Specification:

• Previous experience within the engineering industry is preferred, but specialised machine training is available for candidates without prior knowledge.
• Self-motivated individual willing to travel for equipment servicing, emergency callouts and installations.
• Excellent customer service and strong communication skills
• Critical thinking skills
• Great attention to detail
• Ability to work on own initiative and as part of a team.
• Happy with frequent travelling, overtime, and overnight stays as and when required.
• Be comfortable with lone working.

Qualifications & Certification:

• Mechanical or electrical qualifications, certification, or experience essential.
• Full UK driving licence.

Additional information:

Location: South West

Job Types: Full-time, Permanent

Schedule: Monday to Friday

Salary: GBP40,000 per annum based on a 40 hour week plus any additional overtime paid extra at time and a half on weekdays and double time on Sundays.

Benefits:

• Company-provided van and tools
• Personal use of the van (with tax adjustments made through HMRC)
• Company credit card for fuel (with monthly submission of receipts)
• Mobile phone and iPad provided for work use.
• Death in service policy 4x salary
• 22 days of annual leave