Field Service Engineer

Roche; Swansea; On-site; GBP 30,000 - 45,000; Full time

Job summary

Roche is seeking a Field Service Engineer in Swansea to deliver technical support for medical equipment. The role involves fault diagnosis, repair, and customer training in NHS and private settings. You'll be integral to improving healthcare delivery and patient outcomes while enjoying a competitive salary and growth opportunities.

Benefits

Comprehensive benefits package

Access to product training programs

Opportunities for career advancement

Qualifications

• Proven track record in servicing high-value capital equipment.
• Qualified Engineer.
• Ability to thrive in a dynamic, fast-paced environment.

Responsibilities

• Provide technical support for electrical/mechanical medical equipment.
• Engage in fault diagnosis, repair, preventative maintenance, and installations.
• Collaborate with clients to enhance operational efficiency and patient care.

Skills

Customer-centric mindset

Technical problem-solving

Relationship building

Education

HNC/HND level or above in Electrical/Mechanical Engineering

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Job Title: Field Service Engineer

Location: Swansea, South Wales

Are you ready to seize an opportunity that promises a rewarding career with a pioneering, technology-driven company?

Company Overview:

At Roche Diagnostics, we lead the charge in healthcare innovation, committed to revolutionising patient care through groundbreaking medicines and diagnostic solutions. Join our dynamic team as a Field Service Engineer and become an integral part of our mission to transform lives across the South region.

Position Summary:

As a Field Service Engineer, you will be at the forefront of delivering technical excellence. Your role will encompass providing comprehensive support for a diverse range of electrical and mechanical medical equipment. From fault diagnosis to repair, preventative maintenance, and customer training, you'll play a vital role in shaping the future of healthcare delivery.

Responsibilities:

- Empower Yourself: Take charge of providing technical support for electrical/mechanical medical equipment, ensuring optimal performance and reliability.

- Deliver Impact: Engage in fault diagnosis, repair, preventative maintenance, and installation activities, both on-site and remotely.

- Build Connections: Represent Roche Diagnostics with professionalism and integrity at client sites, fostering strong, trust-based relationships.

- Make a Difference: Collaborate with customers in NHS/University laboratories and private service providers to enhance their operational efficiency and patient care outcomes.

Requirements:

- Qualified Engineer with a proven track record in servicing high-value capital equipment.

- Equivalent qualification to an HNC/HND level or above in Electrical/Mechanical Engineering is desirable.

- Possess a confident working approach and a customer-centric mindset, with the ability to thrive in a dynamic, fast-paced environment.

- Demonstrate the ability to build productive relationships and navigate complex matrix environments with ease.

Benefits:

- Unlock Your Potential: Enjoy a competitive salary and a comprehensive benefits package, coupled with exciting opportunities for career advancement and personal growth.

- Invest in Yourself: Access our renowned product training program and receive continuous support to enhance your knowledge, skills, and potential.

- Join the Journey: Be part of a pioneering team dedicated to shaping the future of healthcare delivery and making a tangible impact on patient care outcomes.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd. At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants’ requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.