Field Service Engineer

Pioneering People; Stoke-on-Trent; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Company vehicle

Ongoing training and development

Job summary

Pioneering People are recruiting a Field Service Engineer to service and repair industrial cleaning machinery across customer sites in the Midlands, including Stoke-on-Trent. You will diagnose faults, carry out preventative maintenance, and ensure equipment is returned to operation quickly and safely.

The role requires electrical and mechanical experience, good fault-finding skills, and a customer‑focussed approach.

Qualifications

• Electrical and mechanical engineering experience.
• Strong fault-finding and problem-solving skills.
• Customer-focused approach and ability to manage workloads independently.

Responsibilities

• Service and repair industrial cleaning machinery at customer sites.
• Diagnose faults and ensure equipment is returned to operation quickly and safely.
• Deliver excellent customer service during site visits.
• Communicate effectively with office support team.
• Work collaboratively with fellow engineers when required.
• Maintain accurate records of work completed.
• Ensure health and safety procedures are followed at all times.

Skills

Electrical engineering

Mechanical engineering

Fault finding

Customer focus

Problem solving

Driving licence

Job description

Field Service Engineer | Stoke-on-Trent | £35K Basic + Overtime + Company Bonus, Company Vehicle & Benefits

A leading UK distributor of industrial cleaning machinery is looking to recruit a motivated and customer-focused Field Service Engineer to join their growing engineering team across the Midlands.

This is an excellent opportunity for an electrically and mechanically minded engineer who enjoys problem-solving, working independently, and delivering high levels of customer service. The successful candidate will play a key role in servicing, maintaining, and repairing a wide range of industrial cleaning equipment across customer sites.

The company has built a strong reputation within the industry for delivering first-class equipment and outstanding customer support, offering long-term career prospects within a stable and well-established business.

The Field Service Engineer Role:

As a Field Service Engineer, you will be responsible for servicing and repairing industrial cleaning machinery at customer locations, diagnosing faults, and ensuring equipment is returned to operation efficiently and safely.

You will work closely with both customers and the internal support team while managing your own workload and schedule.

Key Responsibilities:

• Service and maintain industrial cleaning machinery to a high standard
• Attend customer breakdowns and carry out fault diagnosis and repairs
• Deliver excellent customer service during all site visits
• Communicate effectively with the office support team
• Work collaboratively with fellow engineers when required
• Maintain accurate records of work completed
• Ensure health & safety procedures are followed at all times

About You:

• Electrical and mechanical engineering experience
• Experience using a multimeter
• Strong fault-finding and problem-solving skills
• A customer-focused approach
• The ability to manage workloads independently
• Good communication and relationship-building skills
• A flexible and proactive attitude
• A full UK driving licence

What’s on Offer?

• Permanent full-time position
• Competitive salary package
• Company vehicle
• Ongoing training and development
• Opportunity to join a well-established and respected business
• Supportive engineering team environment
• Long-term career progression opportunities