Field Service Engineer

Concept Information Technology; Slough; On-site; GBP 33,000 - 39,000; Full time

Job summary

A leading provider of commercial coffee equipment seeks a Field Service Engineer. This full-time role involves servicing and maintaining coffee machines in the Slough and High Wycombe area, while ensuring exceptional customer satisfaction. Ideal candidates will have field service experience, strong communication skills, and a passion for coffee technology.

Benefits

Company van and tools

Training and development opportunities

Pension scheme

Employee support programme

Bonus and incentive schemes

Career progression opportunities

Qualifications

• Experience in a field service role, especially in coffee/vending.
• Excellent communication and customer service skills.
• Confident in using digital systems.

Responsibilities

• Service, install, and maintain coffee machines.
• Deliver outstanding customer service and technical support.
• Attend service calls and maintain company vehicle.

Skills

Diagnostic skills

Troubleshooting skills

Communication

Customer service

Digital systems proficiency

Education

Minimum 5 GCSEs (A–C) or equivalent

Tools

Microsoft Office (Excel & Word)

Job description

Field Service Engineer – Commercial Coffee Machines
Location: Slough & High Wycombe Region
Salary: £33,440 basic + Overtime (paid at 1.5x)
Job Type: Full-time, Permanent
Schedule: Monday to Thursday 08:30–17:00, Friday 08:30–16:00
No on-call rota or weekend work currently required

About the Role:

TXP is working on behalf of a leading provider of commercial coffee equipment to recruit Field Service Engineers for their growing UK service team. This is a fantastic opportunity for experienced engineers who are passionate about delivering high-quality service and enjoy working in a dynamic, field-based environment.

You’ll be responsible for servicing, installing, and maintaining a wide range of coffee machines across the Slough and High Wycombe area, ensuring excellent customer satisfaction and supporting the company’s service goals.

Key Responsibilities:

* Attend service calls, installations, and planned maintenance visits
* Deliver outstanding customer service and technical support
* Maintain tools, IT equipment, and company vehicle in line with policy
* Manage spare parts stock to ensure first-time fix rates
* Communicate professionally with customers and internal teams
* Complete service documentation accurately and on time
* Support business KPIs and service objectives
* Build strong customer relationships and identify service or product opportunities
* Stay up to date with product knowledge and diagnostics
* Collaborate with colleagues and support team members when needed
* Be flexible with travel for training or team coverage

What We’re Looking For:

* Previous experience in a field service role, ideally within coffee or vending equipment
* Strong diagnostic and troubleshooting skills
* Excellent communication and customer service abilities
* Confident using digital systems and Microsoft Office (Excel & Word)
* Ability to work independently and as part of a responsive team
* Full UK driving licence
* Willingness to travel and stay overnight when required
* Minimum 5 GCSEs (A–C) or equivalent

Benefits:

* £33,440 basic salary
* Overtime paid at 1.5x
* Company van and tools
* Training and development opportunities
* Pension scheme
* Employee support programme
* Bonus and incentive schemes
* Career progression within a growing service team
* No weekend or on-call work currently required

Apply Now:

If you’re a skilled engineer with a passion for coffee technology and customer service, we’d love to hear from you!

Email:
Mobile: [phone]

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Created on 26/06/2025 by Concept Information Technology