Field Service Engineer

ZipRecruiter; Slough; On-site; GBP 33,000 - 39,000; Full time

Job summary

A leading provider of commercial coffee equipment is seeking a Field Service Engineer for the Slough and High Wycombe area. You will be responsible for servicing, maintaining, and installing coffee machines, ensuring exceptional customer satisfaction while enjoying benefits like a company van, overtime pay, and career progression opportunities.

Benefits

Company van and tools

Training and development opportunities

Pension scheme

Employee support programme

Bonus and incentive schemes

Career progression within a growing service team

Qualifications

• Experience in a field service role, ideally in coffee or vending equipment.
• Strong diagnostic and troubleshooting skills.
• Excellent communication and customer service abilities.

Responsibilities

• Service and maintain a wide range of coffee machines.
• Deliver customer service and technical support.
• Complete service documentation accurately and on time.

Skills

Diagnostic skills

Customer service

Communication

Education

Minimum 5 GCSEs (A-C) or equivalent

Tools

Microsoft Office (Excel & Word)

Job description

Job Description

Field Service Engineer - Commercial Coffee Machines

Location: Slough & High Wycombe Region

Salary: £33,440 basic + Overtime (paid at 1.5x)

Job Type: Full-time, Permanent

Schedule: Monday to Thursday 08:30-17:00, Friday 08:30-16:00

No on-call rota or weekend work currently required.

About the Role:

TXP is working on behalf of a leading provider of commercial coffee equipment to recruit Field Service Engineers for their growing UK service team. This is a fantastic opportunity for experienced engineers passionate about delivering high-quality service in a dynamic, field-based environment.

You will be responsible for servicing, installing, and maintaining a wide range of coffee machines across the Slough and High Wycombe areas, ensuring excellent customer satisfaction and supporting the company's service goals.

Key Responsibilities:

1. Attend service calls, installations, and planned maintenance visits
2. Deliver outstanding customer service and technical support
3. Maintain tools, IT equipment, and company vehicle in line with policy
4. Manage spare parts stock to ensure first-time fix rates
5. Communicate professionally with customers and internal teams
6. Complete service documentation accurately and on time
7. Support business KPIs and service objectives
8. Build strong customer relationships and identify service or product opportunities
9. Stay up to date with product knowledge and diagnostics
10. Collaborate with colleagues and support team members when needed
11. Be flexible with travel for training or team coverage

What We're Looking For:

• Previous experience in a field service role, ideally within coffee or vending equipment
• Strong diagnostic and troubleshooting skills
• Excellent communication and customer service abilities
• Confident using digital systems and Microsoft Office (Excel & Word)
• Ability to work independently and as part of a responsive team
• Full UK driving licence
• Willingness to travel and stay overnight when required
• Minimum 5 GCSEs (A-C) or equivalent

Benefits:

• £33,440 basic salary
• Overtime paid at 1.5x
• Company van and tools
• Training and development opportunities
• Pension scheme
• Employee support programme
• Bonus and incentive schemes
• Career progression within a growing service team

If you're a skilled engineer with a passion for coffee technology and customer service, we'd love to hear from you!

Apply Now:

Email:
Mobile: [phone]