Field Service Engineer

ZeroWater UK; Salisbury; On-site; GBP 29,000 - 32,000; Full time

Job summary

Join a forward-thinking company dedicated to revolutionizing home water consumption. As a Field Service Engineer, you'll play a crucial role in ensuring customers enjoy the best water experience possible. Your responsibilities will include installing and maintaining innovative water systems, providing exceptional customer service, and ensuring every interaction leaves a lasting impression. This role offers a unique opportunity to work independently while being part of a supportive team, all while enjoying a competitive salary and attractive incentives. If you're ready to make a difference in people's lives and thrive in a dynamic environment, this is the perfect opportunity for you.

Benefits

Personal use of company van

Work uniform provided

Paid travel expenses

23 days holiday plus bank holidays

Monthly target incentive

Monthly team incentive

Operational overtime available

Qualifications

• Experience in a field service or delivery role is essential.
• Strong problem-solving and communication skills are a must.

Responsibilities

• Install and maintain water systems in customers' homes.
• Ensure high completion rates for all installation and repair jobs.
• Deliver excellent customer service and drive positive reviews.

Skills

Problem-solving skills

Communication skills

Customer service

Basic plumbing

Education

Valid driver's license

Tools

Company van

Job description

At Virgin Pure, we're on a mission to change the way people drink water at home. Our subscription service is helping 100,000's of people every day to live healthier lives by drinking more water. The cutting edge technology in our Water Systems is changing the game providing customers with unlimited, great tasting, pure water all at the touch of a button.

As a Field Service Engineer at Virgin Pure, you'll be the hero ensuring our customers get the most out of our game-changing water systems. Your job? Make installations a breeze, keep the Pure water flowing with top-notch maintenance, and sprinkle a bit of that Virgin magic on every interaction.

Base Salary: £29,000 - £32,000 OTE: £34,500 - £37,500

What this role involves:

1. Cover your allocated region and assist others in your team if needed
2. High completion rate for all jobs either installing or repairing water systems for our customers
3. Carrying out repairs to our water home systems
4. Always identifying and fixing the issue first time, avoiding return visits
5. Ensure customers are delighted with their home water system returned to full working order
6. Install water systems in customers' homes
7. Ensure all work is completed to the highest standards, plumbing is error free and kitchen is left clean and tidy
8. Set up and demonstrate the water system for the customer, ensuring they enjoy all the amazing features of Virgin Pure
9. Positive and frequent communication with the scheduling and stock teams to ensure issues are swiftly resolved
10. Provide an awesome customer experience from the first call until leaving their property
11. Go out of your way to drive positive reviews and customer recommendations
12. Follow all Standard Operating Procedures and defined processes, accurately recording information in our systems
13. Record all stock consumption accurately in our systems to ensure your van stock aligns to system counts
14. Complete all stock takes accurately and on time
    
    
    

What we're looking for:

1. A winning smile and an engaging personality
2. History of being a star in previous field service or delivery role
3. Problem-solving skills that make challenges disappear
4. Tackle basic plumbing tasks with ease - we're looking for someone who can navigate pipes like Mario (or Luigi!)
5. A track record of being as reliable as our purified water - we want someone who's as dependable as the sunrise
6. Your communication and people skills? Top-notch!
7. Work independently like a pro and know how to juggle priorities
8. A valid driver's licence and a squeaky-clean driving record
   
   
   

What we can offer:

1. Personal use of company van
2. Work uniform provided
3. All work travel expenses paid for
4. 23 Days Holiday plus Bank Holidays
5. Monthly £100 Target Incentive & Monthly £100 Team Incentive
6. Operational overtime regularly available