Field Service Engineer

ZeroWater UK; Salisbury; On-site; GBP 29,000 - 32,000; Full time

Job summary

ZeroWater UK is seeking a Field Service Engineer to enhance customer experiences by installing and maintaining innovative water systems. The role involves problem-solving and ensuring that customers enjoy top-notch service, combined with the perks of team incentives and generous leave policies.

Benefits

Personal use of company van

Work uniform provided

Paid travel expenses

23 Days Holiday plus Bank Holidays

Monthly £100 Target Incentive

Monthly £100 Team Incentive

Regular operational overtime available

Qualifications

• Must have a valid driver's licence and clean driving record.
• Previous experience in a field service or delivery role preferred.
• Ability to work independently and manage priorities.

Responsibilities

• Install and maintain water systems in customers' homes.
• Ensure high quality of work and customer satisfaction.
• Communicate effectively with scheduling and stock teams.

Skills

Problem-solving

Communication

Plumbing

Customer service

Job description

At Our Taap, we're on a mission to change the way people drink water at home. Our subscription service is helping 100,000's of people every day to live healthier lives by drinking more water. The cutting edge technology in our Water Systems is changing the game providing customers with unlimited, great tasting, pure water all at the touch of a button.

As a Field Service Engineer at Our Taap, you'll be the hero ensuring our customers get the most out of our game-changing water systems. Your job? Make installations a breeze, keep the pure water flowing with top-notch maintenance, and sprinkle a bit of that Our Taap magic on every interaction.

Base Salary: £29,000 - £32,000 OTE: £34,500 - £37,500

What this role involves:

• Cover your allocated region and assist others in your team if needed
• High completion rate for all jobs either installing or repairing water systems for our customers
• Carrying out repairs to our water home systems
• Always identifying and fixing the issue first time, avoiding return visits
• Ensure customers are delighted with their home water system returned to full working order
• Install water systems in customers' homes
• Ensure all work is completed to the highest standards, plumbing is error free and kitchen is left clean and tidy
• Set up and demonstrated the water system for the customer, ensuring they enjoy all the amazing features of Virgin Pure
• Positive and frequent communication with the scheduling and stock teams to ensure issues are swiftly resolved
• Provide an awesome customer experience from the first call until leaving their property
• Go out of your way to drive positive reviews and customer recommendations
• Follow all Stand Operating Procedures and defined processes, accurately recording information in our systems
• Record all stock consumption accurately in our systems to ensure your van stock aligns to system counts
• Complete all stock takes accurately and on time
  
  

What we're looking for:

• A winning smile and an engaging personality
• History of being a star in previous field service or delivery role
• Problem-solving skills that make challenges disappear
• Tackle basic plumbing tasks with ease - we're looking for someone who can navigate pipes like Mario (or Luigi!)
• A track record of being as reliable as our purified water - we want someone who's as dependable as the sunrise
• Your communication and people skills? Top-notch!
• Work independently like a pro and know how to juggle priorities
• A valid driver's licence and a squeaky-clean driving record
  
  

What we can offer:

• Personal use of company van
• Work uniform provided
• All work travel expenses paid for
• 23 Days Holiday plus Bank Holidays
• Monthly £100 Target Incentive & Monthly £100 Team Incentive
• Operational overtime regularly available