Field Service Engineer

SMT GB; Royal Leamington Spa; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Engineer to provide exceptional service in the repair and maintenance of heavy construction equipment. This role involves diagnosing mechanical issues, utilizing advanced diagnostic tools, and ensuring customer satisfaction through effective communication. You will have the opportunity to work with a variety of equipment while promoting additional service solutions. With a focus on quality and efficiency, this position offers a supportive work environment where your skills and expertise will be valued. Join a team that prioritizes professional growth and customer satisfaction, and take your career to the next level.

Benefits

5% Employer Pension contribution

25 days annual leave + Bank Holidays

Cycle to Work Scheme

Life Assurance 4 x annual salary

Wellbeing App offering discounts and vouchers

Financial/Physical/Mental Health Counselling

Free Will writing service

24/7 Doctor access

Healthshield - Cashplan for all employees

Family Friendly policies

Qualifications

• Experience in repair and maintenance of heavy construction plant.
• Ability to work with computerized diagnostic tools and provide technical guidance.

Responsibilities

• Service and repair Volvo construction equipment and identify mechanical issues.
• Promote aftermarket solutions and seek additional service revenue opportunities.

Skills

Diagnose mechanical problems

Advanced troubleshooting skills

Communication skills

Problem-solving abilities

Attention to detail

Education

Formal engineering qualification in Plant Maintenance

NVQ 3/C&G in related discipline

Tools

Computerized diagnostic equipment

Tablet for electronic reporting

Outlook

Job description

About the Role:

We are looking for a Field Service Engineer to be based from our Brownhills depot to cover Coventry and the South of Birmingham.

The focus of this role is to ensure we deliver a first class service to both internal & external customers. To actively seek revenue opportunities and discuss these with customers, Customer Support Representatives, and your Line Manager.

What you will be doing:

1. Service and repair Volvo construction equipment or miscellaneous equipment
2. Identify mechanical problems, using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer
3. Carrying out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions
4. Work in line with quotations and time guides, highlighting to management where additional work may be required
5. Ensure software updates are installed as new versions are released
6. Complete tablet inputs, electronic reports and timesheets in ‘real time' providing comprehensive details of the work undertaken
7. Order parts for your work as necessary and to return parts in a clean condition and at the time of job completion
8. Able to work overtime as and when required and to honour reasonable call out requests
9. Attend any relevant product or systems training courses

Requirements

Knowledge, Skills, And Experience

In order to set you up for success, we look for the following skills and experience:

1. A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or related discipline (i.e. NVQ 3/C&G)
2. Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics
3. Advanced diagnostic and troubleshooting skills and comprehensive understanding of hydraulics, electrics and EATS
4. Ability to communicate efficiently with colleagues, management and customers
5. Work with a cost-conscious mindset to ensure maximum profitability
6. Ability to problem solve and high level of diagnostic skills
7. Confident using computer systems and Outlook
8. High levels of attention to detail
9. Conscientious in all aspects of the job
10. Highly responsible, reliable, honest and trustworthy
11. Ability to understand technical literature/systems

Desirable:

1. Experience of Welding and Fabrication

Benefits

What We Offer You

In addition to a competitive salary, you will have access to the following benefits:

1. 5% Employer Pension contribution
2. 25 days annual leave + Bank Holidays
3. Cycle to Work Scheme
4. Life Assurance 4 x annual salary
5. Yulife - Wellbeing App offering discounts and vouchers
6. Financial/Physical/Mental Health Counselling and Coaching sessions
7. Free Will writing service
8. EAP, which includes 24/7 Doctor access
9. Healthshield - Cashplan for all employees
10. Family Friendly policies
11. Company events