Field Service Engineer

Teledyne Technologies Incorporated; Renfrew; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in analytical instruments seeks a Field Service Engineer to provide exceptional onsite calibration and maintenance services for their products. Candidates should have a background in Engineering or Chemistry, with considerable experience in laboratory settings. The role demands strong analytical skills, technical expertise, and the ability to work autonomously as well as part of a team, ensuring top-notch service to a variety of clients.

Qualifications

• 5 years related experience in laboratory troubleshooting/repairing analytical equipment.
• Experience in analytical laboratory or instrument service.
• Strong customer service skills and ability to work in teams.

Responsibilities

• On-site installation, implementation, maintenance, and repair of products.
• Diagnoses and resolves product performance problems.
• Ensures customer satisfaction through preventive maintenance advice.

Skills

Analytical skills

Problem solving

Customer service

Technical skills

Professional communication

Education

Bachelor’s degree in Engineering, Chemistry, or related field

Associate's degree in Engineering or equivalent

Tools

Excel

Word Processing software

Job description

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Field Service Engineers perform routine and complex work related to the calibration and maintenance of process and laboratory equipment and instrumentation. We have field positions which require individuals to work at multiple locations for multiple customers. Candidates must be able to work well in a team environment or individually as well as work with minimal supervision when necessary. Engineers are trained to provide superior onsite calibration and maintenance services. They perform these services according to their skill and experience on a variety of equipment.

Essential Duties and Responsibilities

• Responsible for on-site installation, implementation, maintenance, and repair of Teledyne Pharma products.
• Installs and optimizes hardware/software/network products and configurations at customer sites.
• Diagnoses and resolves product performance problems.
• Performs maintenance and repair services.
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
• Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
• Serves as an internal resource on technical issues. May train other field engineers or customers.
• Works on on-site customer service and support assignments with broadly defined objectives.
• Solves non-routine issues, challenges, and problems within field of specialization.

Education and/or Experience

Prefer Bachelor’s degree in Engineering, Chemistry, or related scientific study; would also consider those with an Associate's degree (A.A.) in Engineering or an equivalent from two-year college or technical school; and 5 years related experience in laboratory troubleshooting/repairing analytical equipment and/or training; or equivalent combination of education and experience. Candidate should possess experience in the analytical laboratory, or analytical instrument service with an understanding of calibration and/or repair.

Other Requirements

• Ability to be analytical, solve problems, and provide technical skills.
• Experience with customer service - Responds promptly, Meets commitments.
• Work well with other team members.
• Professional written and oral communication skills.
• Knowledge of Excel Spreadsheet software and Word Processing software.
• Ability to travel including some overnight travel up to 75% of the time.
• A valid driver’s license is required for this role.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms, and talk or hear. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, color vision, and depth perception.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules, and regulatory orders. Our reputation for honesty, integrity, and high ethics is as important to us as our reputation for making innovative sensing solutions.