Field Service Engineer

Evertz Microsystems Limited; Reading; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in broadcast video & audio equipment seeks a Field Service Engineer at their UK facility. This customer-focused role involves technical support for broadcast clients across the UK and Europe, requiring problem-solving skills and a passion for technology. The ideal candidate will have a relevant educational background and some hands-on experience in the field.

Qualifications

• 1-2 years’ experience in broadcast/post-production products is an asset.
• Eligible for international travel and capable of working independently.
• Passion for technology and strong verbal/written communication skills.

Responsibilities

• Provide technical direction to customers on operational issues.
• Troubleshoot and diagnose issues, recommend solutions.
• Install products and provide training to customers.

Skills

Communication

Problem-solving

Technical Support

Multi-tasking

Education

Electrical, Electronic, Networking or Computer Electronics Engineering

Tools

Linux

Server Hardware

Job description

Evertz is a world leading company in the design of innovative and pioneering broadcast video & audio equipment.

We currently have a vacancy for a Field Service Engineer to be based at our UK facility, in Winnersh Triangle, Wokingham, RG41 5TP.

This is a customer focused role providing a wide range of technical support for our broadcast clients based in the UK and Europe. We are looking for a keen and enthusiastic engineer/technician with a strong interest in the broadcast or professional AV environments at a technical level.


Job Responsibilities:

• Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance
• Assess the customer’s product application, troubleshoot and diagnosis issues through research and/or re-creation to determine the root cause
• Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear and professional manner
• Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback to aid in design changes including customer “feature requests” to product managers
• Support the development of product communications by generating or authoring customer guides and provide the technical writing group with information including Pinouts, FAQ, Application notes, Best Practices and customer product or system configuration and product integration with other manufacturer’s products
• Install product(s) or systems at customer sites and delivering training to customers in-house or abroad

Qualifications & Desired Competencies:

• An education in Electrical, Electronic, Networking or Computer Electronics Engineering or technology
• Direct experience with Server Hardware, Linux OS and Network setup is an asset
• Similar experience will be considered an asset
• Unparalleled desire to help the customer and deliver service excellence
• Passion for technology and learning new software and hardware products
• Strong verbal and written communication skills
• Self-driven with a desire to add value to an energetic team
• Problem-solving ability and able to react to changing situations
• Ability to multi-task in a fast-paced environment
• Must be eligible for international travel and be able to work alone with little or no supervision
• 1-2 years’ experience working with broadcast/post-production products would be an asset
• Must have a valid driver’s license

When you apply to a job on this site, the personal data contained in your application will be collected by Evertz Microsystems Ltd (“Controller”), which is located at 5292 John Lucas Drive, Burlington, Ontario, Canada and can be contacted by emailing [e-mail]. Controller’s data protection officer is Nadiera Toolsieram, who can be contacted at [e-mail]. Your personal data will be processed for the purposes of managing Controller’s and its' subsidiaries' and affiliates' recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

A complete privacy policy can be found at https://evertz.com/contact/privacy/

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.