Field Service Engineer

Evertz; Reading; On-site; GBP 30,000 - 45,000; Full time

Job summary

Evertz, a leader in broadcast technology, is seeking a Field Service Engineer to provide technical support for clients across the UK and Europe. This role involves troubleshooting, system installation, and customer education, requiring a technical background in Electrical or Computer Engineering, along with a strong passion for technology and service excellence.

Qualifications

• 1-2 years’ experience working with broadcast/post-production products considered an asset.
• Direct experience with Server Hardware, Linux OS, and Network setup is an asset.
• Valid driver's license required.

Responsibilities

• Provide technical direction for operational issues and firmware upgrades.
• Troubleshoot and diagnose issues through research or re-creation.
• Install product(s) at customer sites and deliver training.

Skills

Problem-solving

Communication

Technical Support

Education

Electrical Engineering

Networking

Computer Electronics Engineering

Job description

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Evertz is a world leading company in the design of innovative and pioneering broadcast video & audio equipment.

We currently have a vacancy for a Field Service Engineer to be based at our UK facility, in Winnersh Triangle, Wokingham, RG41 5TP.

This is a customer-focused role providing a wide range of technical support for our broadcast clients based in the UK and Europe. We are looking for a keen and enthusiastic engineer/technician with a strong interest in the broadcast or professional AV environments at a technical level.

Job Responsibilities:

• Respond and provide technical direction to customers regarding operational issues, firmware upgrades, and general maintenance.
• Assess the customer’s product application, troubleshoot, and diagnose issues through research and/or re-creation to determine the root cause.
• Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear, and professional manner.
• Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback to aid in design changes, including customer “feature requests” to product managers.
• Support the development of product communications by generating or authoring customer guides and providing the technical writing group with information including Pinouts, FAQ, Application notes, Best Practices, and customer product or system configuration and product integration with other manufacturer’s products.
• Install product(s) or systems at customer sites and deliver training to customers in-house or abroad.

Qualifications & Desired Competencies:

• An education in Electrical, Electronic, Networking, or Computer Electronics Engineering or technology.
• Direct experience with Server Hardware, Linux OS, and Network setup is an asset.
• Similar experience will be considered an asset.
• Unparalleled desire to help the customer and deliver service excellence.
• Passion for technology and learning new software and hardware products.
• Strong verbal and written communication skills.
• Self-driven with a desire to add value to an energetic team.
• Problem-solving ability and reactiveness to changing situations.
• Ability to multi-task in a fast-paced environment.
• Must be eligible for international travel and able to work alone with little or no supervision.
• 1-2 years’ experience working with broadcast/post-production products would be an asset.
• Must have a valid driver’s license.

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