Field Service Engineer

Thales; Portsmouth; On-site; GBP 30,000 - 60,000; Full time

Job description

Location: Portsmouth, United Kingdom

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible. Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across the major industries of Aerospace, Defence, Security and Space. Your health and well-being matters to us and that’s why we offer you the flexibility to do what’s important to you; whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.

Role: Field Service Engineer

Location: Portsmouth

Are you passionate about engineering? We invite you to bring your skills and your ambitions. Join our dynamic team as a Field Services Engineer and be part of an innovative environment.

Based at HMNB Portsmouth, the primary purpose of the Field Services Engineer Role is to provide technical support and assistance to the Royal Navy on their autonomous mine hunting platforms. This assistance may be purely advisory, a full maintenance activity or a mixture of both.

Though primarily based at Portsmouth, there will be the need to travel to other RN bases across the UK, occasionally overseas, and occasional requirements to go to sea to provide support.

Day to day you will:

• Represent Thales and the allocated Project with the Customer/User community.
• Respond to technical queries, acting as a single point of contact for the User community.
• Log technical queries on the appropriate database as required.
• Act as a two-way conduit of information between the User/Customer and Thales.
• Advise progress on all ongoing tasked activities.
• Carry out technical evaluations of new instructions, publications and procedures, including tracking and recording L3 and L4 maintenance.
• Co-ordinate on-base technical investigations, liaising with external agencies and other Operating Bases as required.
• Liaise directly with the User/Customer with respect to technical schedule issues.
• Be the Subject Matter Expert for the allocated equipment.
• Assist users to achieve the highest possible reliability and performance from the system/equipment.
• Assist, when requested, with fault diagnosis to the appropriate level employing BITE, computer software confidence checks and support equipment.
• Work with the User/Maintainer to minimise wrong diagnosis and needless return of equipment/LRUs.
• Work with or as the maintainer to ensure a high standard of incident/fault data is provided/recorded.
• Where required, enter incident/fault data into the data collection system.
• Provide assistance to local repair and/or System Contractor partners.
• Generate reports as required by the Project.

About you:

• Capable of establishing and maintaining good working relationships with stakeholders.
• Maintain an ethical approach to business in line with Thales ethics policy.
• Demonstrate behaviours appropriate to the position and grade.
• Able to operate independently.
• Good organisational skills.
• Self-motivated.
• Confident outgoing nature.
• Good interpersonal skills.
• “Can do” approach to tasks required to be a team player.

Technical & Professional Skills:

• Strong technical background, with experience of sonar/comms/networking/electronics/software.
• Not necessary, but would be desirable if this experience was gained in a defence maritime environment & Linux software.

Education & Qualifications:

• Demonstrable engineering qualifications, up to a minimum HNC level, or demonstrable equivalent experience.

The successful candidate will need full Security Clearance (SC) - For more information and guidance please visit the UKSV website.

Security Clearance statement

Due to the nature of the work that we do at Thales, many of our roles are subject to security restrictions. This role requires you to be a UK National and achieve Security Clearance (SC) without any caveats. It would be advantageous if currently held, however, if not currently held, it is a requirement that the successful applicant undergo, achieve, and maintain SC Clearance prior to commencing employment. If approved by the MOD, a dual national from a Non-ITAR country may be considered. Please visit the UKSV website for further guidance.

To be eligible for full SC, you generally need to have resided in the UK for the last 5 years. In some circumstances, a minimum of 3 years’ residence in the UK over the last 5 years may be accepted, with additional overseas checks.

What We Can Offer

We’re committed to giving you opportunities to be your best. We believe in embracing the passion and potential of our people, and to achieve this we offer market leading training, development and experiences, along with the opportunity to be mentored and coached by some of the smartest minds in the industry. We hire from within as our first priority, so you’ll have a variety of opportunities within our diverse, global organisation.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.

Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact Resourcing Ops for mid to senior roles, or the Early Careers Team for graduate and apprentice roles.

Great journeys start here, apply now!