Field Service Engineer

Ascend Consulting; Portsmouth; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading leisure brand is seeking a Field Service Engineer to join their South Coast team. This position involves providing high-quality maintenance and technical support in the South East, with responsibilities including installation, PPM maintenance, and reactive service support. Ideal candidates will have solid technical maintenance experience, a background in electrical/electronic fields, and a full UK driving license.

Qualifications

• Ideally 5 years related technical maintenance/service support experience.
• Sound electrical/electronic background with recognised engineering qualifications.
• Experience of networks and server installation is an advantage.

Responsibilities

• Provide exceptional service to customers within designated region.
• Installation of third-party systems and products.
• Carry out hardware and software modifications/upgrades.

Skills

Technical maintenance/service support experience

Electrical/electronic background

Experience of networks and server installation

PC literacy

Education

Recognised engineering qualifications

Job description

Field Service Engineer, Electronics, Southampton/Portsmouth/Brighton to 30,000 + car

This is a fantastic opportunity for a Field Service Engineer to join one of the world leading leisure brand. Due to growth they are looking for a field service Engineer based within the South East region and working as part of the South Coast team, this role focuses on the provision of a high-quality maintenance and technical support to end customers in this area. In addition to providing service support to UK sites, there is the possibility of travel to mainland Europe and ROW.

Responsibilities and Duties

• Provide exceptional service to customers within a designated region
• Installation of third-party systems and products
• Carry out hardware and software modifications/upgrades on existing sited equipment
• Regular PPM maintenance of existing products
• Root cause analysis and removal of issues
• Reactive call-out response on customer sites within a designated region on a rota basis. This is will include unsociable hours working and typically covering from 12-12 Mon-Sun (hours subject to change)
• Management and control of spare parts allocated to you and in your region
• Communication and escalation of any service issues in line with the relevant processes
• Flexibility to travel to cover for other regions during periods of high workload
• Working as part of a team or individually responding to on site customer support requests
• Weekend and evening call out cover on a rota system with other regional engineers
• To undertake any other duties required by management to meet the needs of the business

• Ensure call cover is maintained in region during periods of holidays and sickness
• Keep accurate boot stocks and consume parts as per the process
• Ensure documentation is recorded accurately

Required Skills and Abilities

• Ideally 5 years related technical maintenance / service support experience
• Sound electrical / electronic background with recognised engineering qualifications an advantage
• Experience of Networks and server installation and maintenance an advantage
• PC literate with ability to create, modify and maintain MS office documents (excel, Word, PowerPoint)
• Ability to work away if required with flexible approach to working hours and location
• Full UK driving license