Field Service Engineer

Rolls-Royce; Peterborough; On-site; GBP 35,000 - 50,000; Full time

Job summary

Rolls-Royce is seeking a Service Engineer – Field Service Representative to join their team in Peterborough. The role involves providing in-field support, performing maintenance, and ensuring customer satisfaction. Candidates must hold a relevant engineering degree and have technical report writing experience. Extensive travel is required, and candidates must obtain Canadian security clearance.

Qualifications

• Proven technical report writing experience in a structured engineering environment.
• Ability to read and understand mechanical and electrical drawings.
• Experience operating and servicing mechanical, electrical and hydraulic equipment.

Responsibilities

• Perform routine maintenance, repair, and commissioning work.
• Create reports documenting the work performed.
• Support equipment installation and maintenance.

Skills

Technical report writing

Analytical thinking

Mechanical aptitude

Communication

Organizational skills

Education

Bachelor's Degree in Engineering or comparable STEM degree

Tools

Ansys

SolidWorks EPDM

SAP

MS Office

Job description

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Description

The Rolls-Royce Canada team has an exciting opportunity for a Service Engineer – Field Service Representative (FSR). This is a new role will be based out of the Peterborough Ontario site.

The Service Engineer forms part of the Field Service Team. This opportunity has arisen to join this exciting world class team in providing in field support to our Naval Customers. As an FSR for Rolls-Royce, you will be a proactive, self-motivated individual and provide in-service support and technical oversite to our Naval Customers. You will be responsible for supporting equipment installation, acceptance testing, maintenance, repairs, and some diagnosis on equipment with the aim of minimizing equipment downtime to ensure customer satisfaction. You will be responsible for ensuring that specific maintenance programs are professionally administered. You will be required to liaise with the customer and maintaining relevant service records. You will provide guidance on the best practices and methods to use at our local facility, and when called upon at other Rolls-Royce facilities. You will also be responsible to work with onsite engineering to support such things as test procedures, product development and production queries where a higher level of problem complexity is encountered

Key Accountabilities:

Perform routine maintenance, repair, and commissioning work on equipment in accordance with the technical documentation

Create reports documenting the work performed

Extensive travel, up to 50% (both domestic and international) is required, sometimes at short notice - often required to spend multiple weeks away from home

Establishing and maintaining close liaison with all relevant sections of customer organization, and Rolls-Royce management

Review engineering changes and their effect on the product in the field, including maintenance manual updates and coordinate communication plans with customers on impact on operations

Define and review processes of the local engineering group to ensure they fall within best practices

Review cases forwarded by the manufacturing engineering department where they require more specialized consideration

Review technical issues with customers and vendors as required

Develop, Review, and Edit Technical Documents as needed to support the site needs

Support site programs through Integration, Design Verification, and Factory Acceptation Testing

Basic Requirements:

Bachelor's Degree in Engineering, comparable STEM Degree or applicable experience

Proven technical report writing experience in a structured engineering environment

Proven ability to apply logical, analytical and innovative thinking on a range of technical problems and to make balanced decisions in complex situations and with incomplete information

Ability to read and understand mechanical and electrical drawings, schematics and technical documentation

Demonstrated experience operating and servicing mechanical, electrical and hydraulic equipment with a high degree of mechanical aptitude

In order to be considered for this role you must be a Canadian citizen or Permanent Resident

In order to be considered for this role you must obtain Canadian Controlled Goods and Reliability Security Clearance

Preferred Requirements:

Must be able to clearly communicate with the engineering team and maintain an awareness of current efforts, as well as guide others on technical matters

Proven ability to operate independently within cross-functional teams.

Demonstrated planning, organizational, and interpersonal skills.

Proficiency in computer and technical skills : Ansys, SolidWorks EPDM, SAP, and MS Office.

Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for brilliance and innovation.

We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realize their full potential. You can learn more about our global Diversity and Inclusion strategy .

Closing Date: June 5th

Job Category

Field Services

Posting Date

03 Jul 2024; 00:07