Field Service Engineer

Adecco; Peterborough; On-site; GBP 35,000 - 39,000; Full time

Job summary

A leading company in mission-critical infrastructure seeks a Field Service Engineer. You'll be responsible for servicing and repairing JCB machinery, ensuring high-quality customer service and maintaining professional relationships. Ideal candidates will have relevant NVQ qualifications and experience in heavy machinery, alongside strong problem-solving skills and the ability to work flexibly.

Benefits

24 days holiday plus bank holidays

4% pension contribution

Health shield with mental health support

Life assurance up to 3 times salary

Study support for continuous learning

Company van, laptop, and phone provided

Qualifications

• Experience in heavy plant machinery sectors (construction, HGV, agricultural).
• Profound understanding of hydraulic systems and electrical systems.
• Full UK driving licence required.

Responsibilities

• Perform diagnostics, servicing, and repairs on heavy plant machinery.
• Build and maintain professional relationships with customers.
• Liaise with manufacturers for service solutions.

Skills

Problem Solving

Teamwork

Analytical Skills

Education

NVQ Level 2, 3 or equivalent

Job description

Field Service Engineer

Benefits & Perks:

• Competitive annual salary ranging from 35,000 to 39,000, with potential earnings nearing 50,000 including overtime
• 24 days of holiday plus bank holidays, with additional day off for every 5 years of service
• 4% pension contribution
• Health shield with perks and mental health support
• Eye care vouchers
• Life assurance up to 3 times your annual salary
• Holiday awards and Employee of the Quarter recognition
• Study support for continuous learning
• Company van, laptop, phone, fuel cards, and business expense float provided
• Call-out standby payment and guaranteed overtime
• Referral bonuses for bringing friends or family into the organisation

About Our Client:
Our client is a global leader in innovative product systems and services for the treatment of mission-critical infrastructural and agricultural areas.

About The Job:
Join our team as a Field Service Engineer, where your primary responsibilities will include machine diagnostics, servicing, and repairs across all JCB product ranges. This is a dynamic, customer-facing role that requires you to build and maintain strong relationships within the service sector, ensuring a World Class customer service experience.

Key Responsibilities:

• Perform diagnostics, servicing, and repairs on heavy plant machinery, primarily JCB products
• Build and maintain professional relationships with customers
• Liaise with the manufacturer for service solutions and technical support
• Work independently and collaboratively within a team
• Maintain accurate records and paperwork

Working Hours:

• 40 hours per week, Monday to Friday, from 08:00 to 16:30
• Overtime available after 40 hours, paid at time and a half and double on Sundays

Requirements:

• NVQ Level 2, 3, or equivalent in a relevant field
• Experience in construction, HGV, or agricultural heavy plant machinery sectors
• Proficient in hydraulic systems, transmissions, and electrical systems
• Full UK driving licence required
• Strong analytical, problem-solving, and teamwork skills
• Flexibility and adaptability in changing environments

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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