Field Service Engineer

SMT GB; Peterborough; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the construction sector is seeking a Field Service Engineer based out of Duxford to cover the Peterborough and Boston area. The successful candidate will service and repair heavy construction equipment, ensuring high-quality customer service and addressing technical issues effectively. Opportunities for training and development will be provided, along with a competitive benefits package inclusive of annual leave and health services.

Benefits

25 days annual leave + Bank Holidays

Cycle to Work Scheme

Life Assurance 4 x annual salary

Financial/Physical/Mental Health Counselling

Free Will writing service

24/7 Doctor access

Healthshield – Cashplan for all employees

Qualifications

• Experience in repair and maintenance of heavy construction plant.
• Proven competence on diesel engines and hydraulics.
• High level of responsibility and trustworthiness.

Responsibilities

• Service and repair Volvo construction equipment.
• Identify mechanical problems and provide guidance.
• Ensure software updates and complete reports in real-time.

Skills

Diagnostic skills

Problem solving

Communication

Attention to detail

Reliability

Education

Formal engineering qualification in Plant Maintenance

Tools

Computer systems

Job description

We are looking for a Field Service Engineer to be based from our Duxford depot, this role will be covering the Peterborough and Boston area

The focus of this role is to ensure we deliver a first class service to both internal & external customers. To actively seek revenue opportunities and discuss these with customers, Customer Support Representative’s and your Line Manager.

What you will be doing:

• Service and repair Volvo construction equipment or miscellaneous equipment.
• Identify mechanical problems, using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer.
• Carrying out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions.
• Work in line with quotations and time guides, highlighting to management where additional work may be required.
• Ensure software updates are installed as new versions are released.
• Complete tablet inputs, electronic reports and timesheets in ‘real time’ providing comprehensive details of the work undertaken.
• Order parts for your work as necessary and to return parts in a clean condition and at the time of job completion.
• Able to work overtime as and when required and to honour reasonable call out requests.
• Attend any relevant product or systems training courses

Requirements

Knowledge, Skills, And Experience

In order to set you up for success, we look for the following skills and experience:

• A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or related discipline (i.e. NVQ 3/C&G)
• Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics.
• Advanced diagnostic and trouble shooting skills and comprehensive understanding of hydraulics, electrics and EATS.
• Ability to communicate efficiently with colleagues, management and customers
• Work with a cost conscious mindset to ensure maximum profitability
• Ability to problem solve and high level of diagnostic skills
• Confident using computer systems and outlook
• High levels or attention to detail
• Conscientious in all aspects of the job
• Highly responsible, reliable, honest and trustworthy
• Ability to understand technical literature/systems
• Experience of Welding and Fabrication

What We Offer You

In addition to a competitive salary, you will have access to the following benefits:

• 25 days annual leave + Bank Holidays
• Cycle to Work Scheme
• Life Assurance 4 x annual salary
• Financial/Physical/Mental Health Counselling and Coaching sessions
• Free Will writing service
• EAP, which includes 24/7 Doctor access
• Healthshield – Cashplan for all employees