Field Service Engineer

SMT GB; Penrith; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Engineer to join their team. This role focuses on servicing and repairing construction equipment while ensuring exceptional service delivery to customers. You will leverage your technical expertise to diagnose issues and promote aftermarket solutions, all while working in a supportive environment that values your contributions. With a commitment to professional development and a comprehensive benefits package, this position offers a fantastic opportunity for growth and stability in your engineering career.

Benefits

5% Employer Pension Contribution

25 Days Annual Leave + Bank Holidays

Cycle to Work Scheme

Life Assurance 4 x Annual Salary

Wellbeing App with Discounts

Counselling and Coaching Sessions

Free Will Writing Service

24/7 Doctor Access

Healthshield Cashplan

Family Friendly Policies

Qualifications

• Experience in repair and maintenance of heavy construction plant.
• Advanced diagnostic skills and understanding of hydraulics and electrics.

Responsibilities

• Service and repair construction equipment, ensuring first-class customer service.
• Identify mechanical problems and provide guidance using diagnostic tools.

Skills

Mechanical Troubleshooting

Hydraulics

Electrics

Diagnostic Skills

Communication

Problem Solving

Attention to Detail

Education

Formal Engineering Qualification in Plant Maintenance

NVQ Level 3 or C&G

Tools

Computer Systems

Diagnostic Equipment

Job description

About the Role:

We are looking for a Field Service Engineer to be based from our Newcastle depot.

The focus of this role is to ensure we deliver a first class service to both internal & external customers. To actively seek revenue opportunities and discuss these with customers, Customer Support Representatives, and your Line Manager.

What you will be doing:

• Service and repair Volvo construction equipment or miscellaneous equipment
• Identify mechanical problems, using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer
• Carry out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions
• Work in line with quotations and time guides, highlighting to management where additional work may be required
• Ensure software updates are installed as new versions are released
• Complete tablet inputs, electronic reports, and timesheets in ‘real time', providing comprehensive details of the work undertaken
• Order parts for your work as necessary and return parts in a clean condition at the time of job completion
• Able to work overtime as required and honor reasonable call-out requests
• Attend relevant product or systems training courses

Requirements

Knowledge, Skills, And Experience

In order to set you up for success, we look for the following skills and experience:

• A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or related discipline (i.e., NVQ 3/C&G)
• Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics, and electrics
• Advanced diagnostic and troubleshooting skills and comprehensive understanding of hydraulics, electrics, and EATS
• Ability to communicate efficiently with colleagues, management, and customers
• Work with a cost-conscious mindset to ensure maximum profitability
• Ability to problem solve with high-level diagnostic skills
• Confident using computer systems and Outlook
• High levels of attention to detail
• Conscientious in all aspects of the job
• Highly responsible, reliable, honest, and trustworthy
• Ability to understand technical literature and systems

Desirable:

• Experience of Welding and Fabrication

Benefits

What We Offer You

In addition to a competitive salary, you will have access to the following benefits:

• 5% Employer Pension contribution
• 25 days annual leave + Bank Holidays
• Cycle to Work Scheme
• Life Assurance 4 x annual salary
• Yulife - Wellbeing App offering discounts and vouchers
• Financial, Physical, and Mental Health Counselling and Coaching sessions
• Free Will writing service
• EAP, including 24/7 Doctor access
• Healthshield - Cashplan for all employees
• Family Friendly policies
• Company events