Field Service Engineer

Revvity; Oxford; On-site; GBP 30,000 - 45,000; Full time

Job summary

Revvity is seeking a Field Service Engineer primarily based in London to support their Life Science and Diagnostic instruments. The role encompasses installation, maintenance, and training, emphasizing customer interaction and service excellence. Candidates should possess relevant education and experience in customer service, with opportunities for career development and support.

Benefits

Private healthcare

Life insurance

Career development opportunities

Qualifications

• Relevant education or equivalent experience.
• Experience in a customer service environment, preferably with Diagnostic and Life Science instruments.
• Full driving license and prepared to travel.

Responsibilities

• Perform field service, installation, maintenance, and repair of instruments.
• Provide onsite user training.
• Organise routine maintenance and ensure compliance with quality standards.

Skills

Customer service

Technical support

Problem-solving

Education

Bachelor’s degree in Electronic Engineering or Biotechnology

Job description

Revvity is searching for a Field Service Engineer based in London or the surrounding area, to primarily cover London and the South of England, with support in the wider region as required. This role involves working hands-on with Revvity’s Life Science and Diagnostic instruments. In this role, the Field Service Engineer will act as the face of the company, ensuring customers’ needs are met or exceeded. The initial and primary focus of the role will be to support our Reproductive Health instruments, later expanding to include systems across the combined Life Science and Diagnostic portfolio.

Role Description

Perform field service as advised by Customer Care in conjunction with the Service Leader. Carry out installation, maintenance, and repair of the current and future Life Science/Diagnostics instrument portfolio, with an initial focus on Reproductive Health Screening.

Provide first-line onsite user training on Life Science and Diagnostics systems.

Organise routine maintenance allocated on a monthly basis.

Ensure that all documentation, circuit diagrams, Service Data Bulletins, and manuals are of the correct revision to undertake service on specific instrument types.

Maintain ancillary documentation, e.g., the Safety Manual and Procedures Manual, to the highest standard, with regular reviews of manuals provided in accordance with the Quality Management System.

Align personal working practices with the department’s performance targets and actively demonstrate compliance with all team targets.

Maintain personal service spares issued and inventory records to the highest standard. Ensure all anomalies are quickly and effectively reported and resolved.

Ensure all tools and test equipment are adequate to perform the required service and that all test equipment issued is calibrated at the specified times.

Complete all Work Orders and associated documentation within a day of completion. Ensure all e-learning, expense claims, and vehicle-related forms are returned on time.

Perform specific and agreed tasks as defined through the Goal Statements, which are already embedded in the company culture.

Role Requirements

Relevant education or equivalent experience (e.g., a Bachelor’s degree in Electronic Engineering or Biotechnology).

Experience in a customer service environment, preferably with Diagnostic and Life Science instrument applications.

Prepared to travel.

Full driving license.

What We Offer

Strong technical support and mentoring.

Meaningful work with professional customers.

Focus on career development.

A package including of salary, commission, private healthcare, life insurance, and more.

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Created on 22/06/2025 by TN United Kingdom