Field Service Engineer

KNAPP; Oxford; On-site; GBP 25,000 - 40,000; Full time

Job summary

A leading company in logistics technology seeks a Field Service Engineer to handle maintenance contracts and provide support across resident sites. Candidates should have a strong background in electrical and mechanical systems, excellent customer service skills, and a commitment to safety. The role involves hands-on problem solving and ensuring high standards of operational support.

Benefits

6% pension contributions

Private healthcare

Life assurance

Cash-back healthcare scheme

Employee assistance programme

Ride-to-Work scheme

Employee referral scheme

Qualifications

• Minimum qualification NVQ level 3 or equivalent.
• Proven experience with electro-mechanical/PLC faults.
• Computer literate with basic Microsoft Office skills.

Responsibilities

• Responsible for visited maintenance contracts and customer support.
• Electrical strip-down/re-assembly, field wiring, and machine calibration.
• Compile complete and concise visit and breakdown reports.

Skills

Attention to detail

Customer service

Mechanical aptitude

Electrical knowledge

Communication skills

Practical working knowledge of physics

Ability to learn quickly

Education

NVQ level 3 or equivalent (BTEC/City & Guilds)

Job description

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#Job Summary

The Field Service Engineer will primarily be responsible for the visited maintenance contracts which vary in complexity and size. There will also be a requirement to support our Resident site teams as required. Reporting to the Service Coordinator, the Field Service Engineer will be eager though safety conscious, with a track record of owning problems and taking them through to successful completion. Offering support and assistance to the KNAPP UK resident sites as required to fulfil the high standards of support we offer, providing another aspect of customer service.

#Duties and responsibilities include, but not limited to:

Electrical strip-down/re-assembly, field wiring, machine calibration and system testing

Working against a timeframe to complete reactive repairs

Interact with on-site management keeping them informed of repair and maintenance progression and addressing their concerns in a professional manner

Show hands-on ownership of issues to achieve a quick time resolution

Ability to interpret and redesign electrical circuit diagrams

Appreciate Health & Safety considerations regarding given tasks and be able to carry out risk assessments

Mechanical aptitude including the ability to read assembly drawings

Working knowledge of S7 and S5 Siemens PLC

Working knowledge of soft-start and variable speed invertors

Working knowledge of pneumatic circuits and components

Working knowledge of distributed I/O systems and processes

Operate hand tools and be able to assemble parts onto equipment

Ability to follow set-up instructions, assembly drawings and check lists

Ability to compile complete and concise visit and breakdown reports

Liaising with members of the different KNAPP departments sharing knowledge and information

#Skills, qualifications and experience

Minimum qualification NVQ level 3 or equivalent (BTEC/City & Guilds)

Proven experience of dealing with electro-mechanical/PLC/hardware faults and preventative maintenance operations as part of a home-based support infrastructure

PLC knowledge

Ability to read electrical drawings

Practical working knowledge of physics

Computer literate with basic Microsoft Office skills

Ability to learn skills quickly

Attention to detail and exceptional follow-up skills

Excellent customer service skills for both internal and external customers

Superior communications skills

Reliable, self motivated and ability to think on their feet

Willing to learn and adapt to changing role requirements

Strong team player

Appreciation of Cultural Diversity

#Important behaviours to have in line with our company values

Appreciation – Recognises the achievement of others

Creativity – Is resourceful and innovative

Courage – Willing to learn and try new things

Openness – Always approachable and helpful

Reliability – Consistently gives their best

#Company benefits

KNAPP will contribute up to 6% pension

Private healthcare, including optical, dental and hearing cover

Life Assurance

Cash-back Health care scheme, including private medical excess cover

Benefit portal offering lifestyle discounts, including a training portal

Employee assistance programme

Ride-to-Work

Employee referral scheme

Employee of the Quarter awards

Tips for applicants

Are you looking for new challenges? Do your eyes sparkle with enthusiasm when you talk about your specialist area? Do you gladly take on responsibility? Are you able to grasp complex issues? Are you brave enough to take new paths and do you view changes as exciting opportunities?

Then apply now! We look forward to getting to know you.

Here are a few tips for a successful application.

Complete + online + authentic = good chances

Complete

The following documents are important to us:

Cover letter (please indicate your core areas in the case of speculative applications)

CV (résumé) in tabular format

Diploma certificates and evidence of professional experience

Online

Please only apply via our application tool.

Tip: Apply for current vacancies to maximize your chances. In the case of speculative applications, it can take some time before we have an appropriate offer for you.

Authentic

Once you have completed the first two steps, you are a good deal closer to your new job. If your educational and professional backgrounds fit one of our job opportunities we will invite you to an interview in person.

The interview is the most important part of the application process. Above all, we look for authenticity. During the interview, we will find out whether our expectations match each other and whether a long-term cooperation can be formed.

Application process

1. Apply online

2. Confirmation of receipt sent

3. Human Resources and specific department look at your documents

4. If we like what we see: invitation to an interview in person

5. The excitement builds: first interview in person

6. If necessary: second interview in person

7. Do we fit well together? Welcome to KNAPP!

To ensure a speedy application process, please only apply via our application tool. After submitting your application you will receive a confirmation of receipt.

Information

KNAPP U.K. Limited Chalgrove Oxfordshire Great Britain Fulltime Display in PDF formatDisplay in PDF format Apply nowApply now