Field Service Engineer

Austin Fraser; Norwich; On-site; Full time

Job summary

An established industry player is seeking experienced Field Service Engineers to join their dynamic team in the Suffolk and Norfolk area. This role offers the chance to work with heavy plant machinery, including excavators and dump trucks, ensuring they operate at peak efficiency. With a focus on customer support, safety, and compliance, you will play a key role in maintaining high standards and minimizing downtime for clients. Enjoy a competitive hourly rate, opportunities for overtime, and a supportive working environment that values your expertise and growth. If you're passionate about plant machinery and ready for a new challenge, this is the opportunity for you.

Benefits

29 days holiday plus statutory holidays

Pension contribution

Fuel card provided

Paid travel time

Overtime opportunities

Qualifications

• 5+ years of field service experience in the plant industry.
• Proven hands-on experience with large excavators and dump trucks.

Responsibilities

• Service and maintain heavy plant machinery, ensuring efficiency.
• Diagnose faults across electrical, hydraulic, and mechanical systems.

Skills

Field Service Experience

Communication Skills

Attention to Detail

Self-Motivated

Safety Focused

Adaptability

Education

Level 3 Qualification in Plant Maintenance

Tools

Heavy Plant Machinery

Diagnostic Tools

Job description

Job Title: Field Service Engineer
Location: Suffolk/Norfolk
Working Hours: 45 hours per week, 07:00 - 16:00 (Monday to Friday)

Role Overview:

We are seeking two experienced Field Service Engineers to join our growing team, covering the Suffolk and Norfolk area. The ideal candidates will have at least 5 years of field service experience within the plant industry and possess extensive hands-on experience working with large excavators, dump trucks, and wheel loaders. A Level 3 qualification in plant maintenance is essential, and experience with OEMs or dealerships is preferred, though we are open to considering candidates with other backgrounds.

Key Responsibilities:

1. Installation & Maintenance: Service, maintain, and repair heavy plant machinery, including excavators, wheel loaders, dump trucks, and other related equipment.
2. Diagnostic Fault-Finding: Diagnose and repair faults across electrical, hydraulic, and mechanical systems.
3. Customer Support: Provide on-site support to clients, ensuring machinery operates efficiently and minimizing downtime.
4. Compliance: Ensure all work adheres to safety regulations and industry standards, maintaining a high level of health and safety on-site.
5. Equipment Inspection: Perform routine inspections and preventative maintenance to extend equipment life and reduce breakdowns.
6. Documentation: Complete service reports, job sheets, and accurate records for future reference.
7. Team Collaboration: Collaborate with team members to share knowledge and drive continuous improvement in service offerings.

Person Specification:

1. Full Driving License: A clean and valid driver's license, as the role involves travel to various client sites.
2. OEM/Dealership Experience: Previous experience with Original Equipment Manufacturers (OEM) or dealerships is highly desirable.
3. Technical Expertise: Proven hands-on experience with large plant machinery, including excavators, dump trucks, and wheel loaders.
4. Attention to Detail: Strong focus on following procedures and maintaining high standards of work.
5. Communication Skills: Excellent communication with both clients and colleagues.
6. Self-Motivated: Ability to work independently and as part of a team.
7. Safety Focused: Strong commitment to maintaining a safe working environment.
8. Adaptability: Willingness to learn and adapt to new technologies and techniques within the plant machinery industry.

Salary & Benefits:

1. Hourly Rate: £22-£23 per hour (reviewed annually in June).
2. Overtime: Time and a half for Saturday overtime.
3. Holiday: 29 days plus statutory holidays (7 days reserved for a two-week shutdown at Christmas).
4. Pension: 3% contribution.
5. Fuel Card: Provided.
6. Paid Door-to-Door: Travel time is fully compensated.
7. Overtime Opportunities: Regular opportunities for additional Saturday overtime.

If you're an experienced Field Service Engineer with a passion for plant machinery and are looking to join a supportive and growing team, apply today.