Field Service Engineer

HBK - Hottinger Brüel & Kjær; Malvern; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading technology firm in the UK is seeking a motivated Field Service Engineer to maintain and commission vibration test systems. This position involves frequent site visits across the UK and occasional travel to Europe. Ideal candidates possess a relevant degree and strong troubleshooting skills. The role emphasizes customer satisfaction and successful collaboration within the international team, alongside a commitment to responsible work-life balance and professional development.

Qualifications

• Ability to understand mechanical, electronic, hydraulic, and pneumatic systems.
• Fluent in English; French or Spanish is a plus.
• Experience with vibration systems or field service work is advantageous.

Responsibilities

• Commission, maintain, and repair LDS vibration test systems.
• Conduct fault finding and diagnostics on various components.
• Plan and organize customer visits based on the service schedule.
• Document work performed through reports and CRM updates.
• Provide post sales support to customers.

Skills

Troubleshooting skills

Analytical skills

Customer service

IT literate

Education

Degree in Mechanical Engineering, Electronics, Electrical Engineering or equivalent

Job description

We are looking for a motivated and technically curious Field Service Engineer to join our UK LDS Service team at Hottinger Brüel & Kjær (HBK). You will play a key role in maintaining, commissioning, and repairing our market‑leading LDS vibration test systems, working closely with customers across electronics, automotive, aviation, aerospace and other high‑tech industries.

This is a field based role with frequent customer site visits across the UK, occasional travel to Europe (e.g., France, Spain), and periodic visits to our Royston facility. When not on customer sites, you will work from home.

Primary Responsibilities

• Commission, maintain and repair HBK LDS vibration test systems in line with company procedures. You will find more information about the LDS range at LDS Shaker Systems.
• Conduct fault finding and diagnostics on mechanical, electrical, electronic, hydraulic and pneumatic components.
• Plan and organise customer visits based on the service schedule.
• Document all work performed through visit reports and CRM updates.
• Provide post sales support to customers, helping resolve technical issues and ensuring a positive HBK experience.
• Collaborate closely with UK and European team members to ensure excellent service delivery.

Technical Qualifications

• Degree in Mechanical Engineering, Electronics, Electrical Engineering, or equivalent practical/apprenticeship experience.
• Ability to understand or willingness to learn mechanical, electronic, hydraulic and pneumatic systems.
• IT‑literate: Word, Excel, email, CRM systems.
• Clean driving record.
• Fluent in English (French or Spanish is a plus).
• Experience with vibration systems or prior field service work is an advantage.

Eligibility Requirement

This role involves work on secure UK and EU defence sites, so candidates will need to meet the eligibility criteria typically associated with holding UK or EU nationality.

Who You Are

• Flexible, adaptable, and responsive.
• Eager to learn and grow.
• Strong analytical and troubleshooting skills.
• Clear and confident communicator.
• Comfortable travelling regularly and working independently on customer sites.
• Open‑minded and collaborative.

Success in This Role Looks Like

• Ability to independently perform standard onsite work (air‑cooled systems).
• High level of customer satisfaction.
• Strong collaboration with colleagues in the UK, France and Spain.
• Reliable, professional service delivery that reinforces HBK’s reputation for quality.

What We Offer

At HBK, we believe in freedom with responsibility, enabling a healthy work‑life balance and continuous professional development. You will join an international team in an innovative and enjoyable working environment.

Learn more at https://www.hbkworld.com.