Field Service Engineer

JBT Corporation; Macclesfield; On-site; GBP 30,000 - 45,000; Full time

Job summary

Une entreprise de technologie de premier plan, JBT Corporation, est à la recherche d'un Ingénieur de Service Terrain pour rejoindre son équipe. Le rôle est essentiel pour fournir un service client irréprochable et nécessite une excellente communication, une auto-motivation, ainsi qu'une expertise technique en ingénierie mécanique ou électrique. Les candidats devront travailler de manière autonome et être prêts à se déplacer pour des interventions sur site.

Qualifications

• Formation en mécanique ou électrique requise avec NVQ niveau 3.
• Licence de conduire valide et passeport requis pour les voyages.
• Compétences informatiques nécessaires pour la documentation.

Responsibilities

• Effectuer des travaux de maintenance préventive sur les machines.
• Assurer le support sur site et la formation des utilisateurs.
• Gérer les relations avec les clients et répondre à leurs besoins.

Skills

Communication

Auto-motivation

Flexibilité

Education

Apprentissage reconnu en mécanique ou électricité

NVQ niveau 3 en installation électrique ou maintenance

Tools

MS Office

Job description

Overview ...

JBT is a leading global technology solutions provider to high-value segments of the food processing and air transportation industries. We have offices in more than 25 plus countries all over the world and we are growing both organically and by acquisitions and we are continuously looking for new employees that want to grow with us!

JBT currently has a great opportunity for a Field Service Engineerto join the Proseal team just south of Manchester.

Proseal UK Ltd is a company that designs and manufactures high quality tray sealing and conveying systems for the food industry and has manufacturing facilities in the UK, North America, and Australia. Having been established for 25 years, demand for the Proseal product is growing and we are responsible for developing many plastic-based alternatives for preserving the life of and carrying food safely. Formed in 1998, Proseal has not only become the leading manufacturer of tray sealing machinery and tooling in the UK but is now also recognised as a major force internationally with manufacturing facilities in United states and Australia along with offices in Ireland, Holland, Spain, Canada, South America, and Dubai.

The Opportunity ...

The role of Field Service Engineer at Proseal is critical to the success of our business where the service levels on site and support of our customers are best in class. As such it is very important that all applicants understand that successful candidates must always present a strong image of the company.

Jobholder Responsibilities:

• Perform PPM service work to our install base of machinery and tooling.
• Perform on site commissioning of machines, conveyors, tooling, and bespoke machinery.
• Perform on-site support to breakdown situations.
• Perform on call and service duties as per service Rota.
• Provide remote support to customers and Proseal service engineers as required.
• Conduct operator and technical training events at the client’s site or at Proseal locations.
• Working as part of a team or individually responding to on-site customer support requests.
• Manage and interpret customer requirements - listen to clients and understand, anticipate, and fulfil their needs.
• Fulfil all required administration in a timely manner.
• Assist with machine building or testing as required when in workshop.
• Continuous improvements in the processes and service we offer.
• Keep up to date with new technologies or process procedures.
• Ensure the customer is happy with all aspects of work before leaving site.
• Contact Service Manager before leaving customer site with progress report and/or follow up work required.
• Provide feedback on common problems and advise on potential defects.
• Develop and maintain the customer relationship.
• To undertake any other duties required by management to meet the needs of the business.
• To comply with all statutory and Proseal specific health and safety requirements.

Why work at JBT ...

Aptitudes Required:

• You will be required to work on your own initiative and as part of a team, with good communication skills and the ability to liaise confidently with customers in a high-pressure situation.
• Be flexible to working hours and location as you will be required to work away from home.
• Possess a high degree of punctuality, reliability, flexibility, and self-motivation.

Experience/ Qualifications:

• Essential:
• Have completed a recognised apprenticeship in a mechanical or electrical. engineering discipline or equivalent.
• Have NVQ level 3 in an electrical installation or maintenance discipline.
• Hold a valid UK driving license.
• Hold a current passport as international travel may be required.
• Be PC literate with ability to create, modify and maintain MS office documents (PDF Files, excel, Word, PowerPoint)
• Understand and meet Health and Safety obligations in line with company requirements.
• Desirable:
• Have a working knowledge of pneumatic systems.
• Have knowledge of PLC systems and the ability to upload and download programs.
• Understand motion control systems, servo motors and/or frequency invertors.