Field Service Engineer

Waters Corporation; London; On-site; GBP 30,000 - 42,000; Full time

Job summary

Waters Corporation is seeking a Field Customer Support Specialist in the London region. This role offers the opportunity to become a trusted advisor to customers in diverse laboratory sectors, focusing on installation, maintenance, and problem resolution for Waters products. Candidates with a background in science, analytical skills, and flexibility are encouraged to apply.

Benefits

Company car

Private healthcare

Paid annual leave (5 weeks) plus statutory days

Education/Tuition reimbursement

Social events

Wellbeing programs

Qualifications

• Interest in science and service.
• Candidates with laboratory, analytical, chemistry, or engineering background preferred.
• Ability to build trusted relationships with customers.

Responsibilities

• Install, qualify, validate, calibrate, maintain, and repair Waters systems.
• Analyze system and scientific data to identify problems.
• Build rapport and advisory relationships with customers.

Skills

Problem-solving

Customer relationship building

Flexibility

Education

Laboratory background

Analytical skills

Chemistry or engineering background

Job description

Overview

• Are you looking for an impactful role in a fast-growing company that helps advance science and human well-being?
• Would you like the freedom of being field-based, where no day is the same, and you have the opportunity to become a trusted advisor to our customers?
• Are you seeking opportunities to grow, develop, learn, and progress in your career?
• Do you want to work for a global, best-in-class, innovative technology organization that is highly focused on Diversity, Equity, and Inclusion?

If your answers are yes, then we would love to hear from you!

At Waters, we design and manufacture innovative products, solutions, and services to help our customers solve scientific challenges. Our employees make a real difference by solving meaningful problems, and they are passionate and proud of their work, making Waters a great place to work.

As a Field Customer Support Specialist based in the South East/London region, you will support customers across various lab-based scientific sectors, making your role diverse and interesting—no two days are the same!

With Waters being a global organization, there are endless opportunities to learn, grow, and develop. Many of our team members have advanced their careers within their current roles or by moving into different areas such as applications support, sales, global support, and leadership.

Responsibilities

What do our Field Customer Support Specialists do? Here are some key responsibilities:

• Install, qualify, validate, calibrate, maintain, and repair Waters systems.
• Analyze and review system and scientific data to identify problems and recommend corrective actions.
• Coordinate problem resolution with our matrix teams to expedite repairs and ensure customer satisfaction.
• Manage customer expectations by communicating work performed and follow-up plans if needed.
• Build strong rapport and trusted advisor relationships with customers, providing advice and support on Waters products and services, and identifying opportunities for further laboratory advancements.

To support these responsibilities, you will receive comprehensive training, support from a fantastic team, and opportunities for continuous learning and development.

Qualifications

Who are we looking for?

• Individuals interested in science, problem-solving, service, and people!
• Candidates with a laboratory, analytical, chemistry, or engineering background.
• Flexibility and enjoyment of variety in your role, along with the ability to build trusted relationships with customers.

Waters recognizes under-representation of diverse backgrounds in STEM and welcomes applications from everyone. You don’t need to meet all role requirements—if you believe you can add value, we want to hear from you.

Rewards

We offer a highly competitive benefits package, including:

• Flexibility in your daily schedule and tasks
• Opportunities for growth, development, and progression
• Competitive salary and incentives
• Company car
• Wellbeing programs and employee assistance
• Private healthcare
• Strong pension contributions
• Employee insurance (life, accident, disability)
• Paid annual leave (5 weeks) plus statutory days
• Maternity & paternity leave
• Education/Tuition reimbursement where applicable
• Social events and a great working environment

Company Description

Waters Corporation (NYSE: WAT), a leader in measurement technology, has pioneered innovations in chromatography, mass spectrometry, and thermal analysis for over 60 years. With around 8,000 employees worldwide and operations in 35 countries, Waters supports advancements in healthcare, environmental management, food safety, and water quality.

Working at Waters allows employees to unlock their potential. Our global team is driven by purpose, committed to continuous improvement, and dedicated to transforming human health and well-being. We believe diversity and inclusion are fundamental, and we strive to create an equitable workplace, welcoming applications from all backgrounds. Waters is an equal opportunity employer and an affirmative action employer, committed to diversity and inclusion.